Workplace Options Offers 24-Hour Call Center Services to EAP, Behavioral Health Care Customers

<p><strong>Raleigh, N.C. &mdash; July 17</strong><br />Workplace Options (WPO), a provider of work-life employee benefits, now offers 24-hour professional clinician support for EAP customers with the new Advantage Answer24 service.<br /><br />Staffed with credentialed clinicians 24×7, Advantage Answer24 provides EAPs with overflow and after-hours call center support for all types of EAP cases and critical incidents through its state-of-the-art service center in Raleigh, N.C. </p><p>WPO also maintains three other fully staffed, redundant service centers in Detroit, London and Dublin.</p><p>Each Advantage Answer24 representative is fully trained in all aspects of work-life and EAP delivery and has experience in intake and crisis management, clinical assessments, chemical dependency, trauma response and other relevant interventions. <br /><br />&quot;Our goal is to be the one-stop work-life partner for EAPs,&rdquo; said Dean Debnam, Workplace Options CEO.&nbsp; &ldquo;We now have a simplified and complete solution at their disposal, eliminating the need to use multiple vendors for their EAP and work-life solution coverage.&quot;</p><p>Alan King, president and COO, agreed. </p><p>&ldquo;Advantage Answer24 provides a level of service integration currently not available in the after-hours market,&rdquo; he said. &ldquo;This product is not just an answering service &mdash; it seamlessly links the overnight operations of our service center to that of our EAP partners. Work-life inquiries are handled by trained work-life specialists and can be addressed immediately, not handed off the next day.&rdquo;<br /><br />Advantage Answer24 also can be combined with WPO&rsquo;s suite of EAP products and services to include emindhealth&rsquo;s provider networking solutions, HelpHorizon&rsquo;s online counseling support and the case management system…


cmadmin

ABOUT THE AUTHOR

Posted in Uncategorized|

Comment:

Powered by WebDesk