Webinar Focus on Training Home-Based Call-Center

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<strong>Alexandria, Va. &mdash; Nov. 10</strong><br />VIPdesk and Interactive Intelligence are co-presenting a webinar on training and managing home-based call-center agents on Nov. 17 at 2 p.m. ET. This webinar is vital for anyone who is thinking of implementing or simply wants to know more about the concept of a home-based customer-care workforce. <br /><br />The home-based call-center model promotes business continuity, operational efficiency, flexible staffing and creates a dynamic workforce. During this free, live webinar, Sally Hurley, president and co-founder of VIPdesk, and Brad Herrington, senior solutions marketing manager with Interactive Intelligence, will highlight the essentials of training and managing home-based call-center agents, including: <br /><br /><ul><li>How to build a curriculum for remote learning.</li><li>How to translate existing training materials for remote delivery.</li><li>The tools and technology necessary to deliver virtual learning.</li><li>The remote training methodology and assessment process.</li><li>How to provide ongoing education.</li><li>Keys to managing a virtual team.</li><li>The tools, team structure and culture to support home-based agents.</li></ul> <br />”This webinar will feature an interactive conversation between Brad and myself, where we will review best practices that attendees can use to get their home-based call-center operation on track to deliver increased service levels and sales conversions, while simultaneously decreasing cost per contact,” said Hurley. <br />

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