Wachovia and Allen Win 2007 Learning Leaders

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<strong>Salt Lake City &mdash; Jan. 8</strong><br />Bersin & Associates recently announced Wachovia and Allen Communication Learning Services as winners of their coveted &ldquo;Learning Leaders Award.&rdquo; From 2006 to 2007, Allen helped Wachovia develop a number of custom, self-paced e-learning courses for new teller training that Bersin has recognized in their Operational Program Excellence category.<br /><br />The 28-hour interactive course covers all aspects of a teller&rsquo;s job, including proper job fit, increasing speed of comprehension and maintaining excellent customer service. <br /><br />Criteria for winning a Learning Leaders Award is rigorous and based on the research, rollout and results of the training program. As a result, Wachovia&rsquo;s program as developed by Allen was considered a good fit for the award, based on the development and implementation of an effective and efficient employee workplace training program that resulted in significant business improvement. <br /><br />&ldquo;We applaud the 2007 Learning Leaders for their successes in solving critical business problems with high-impact solutions,&rdquo; said Josh Bersin, president of Bersin & Associates. &ldquo;We received many excellent applications this year. The 2007 Learning Leaders represent the best of the best.&rdquo; <br /><br />&ldquo;Because of the rigor of Bersin & Associates&rsquo; criteria for these awards, we can use the Learning Leaders Award as a benchmark of our performance,&rdquo; stated Brent Verhaaren, director of marketing at Allen. &ldquo;Both Wachovia and Allen strive to maintain the highest standard of training, and being recognized by Bersin is a sign we&rsquo;re hitting our marks.&rdquo; <br />

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