VoIP Technician: Answering the Call of the Network

Believe it or not, there’s a technology-related job role that has been around for more than a hundred years. What is it, you might ask?

When the telephone appeared on the scene in the late 19th century, the world witnessed the birth of the voice technician, said Mary Ng, senior manager of the Unified Communications Portfolio at Cisco.

Today, that role is a little more diversified thanks to the emergence of Voice over Internet Protocol (VoIP). The Federal Communications Commission (FCC) defines VoIP, also known as IP telephony, as technology that enables voice calls to be made using a broadband Internet connection instead of a regular analog line.

“Voice over IP is still a very hot market — particularly in emerging markets,” Ng said.
Voice technicians primarily are responsible for installing and testing VoIP networks, meaning they need in-depth understanding of how they work.

Ng maintains that there are two specific entry-points into the profession. The first is through working with traditional analog phones or TDM (time division multiplexing) of technology.

“[Typically, this job role is suited for] somebody who begins with a help-desk kind of function and realizes they really like the voice technician or the voice role [because they] typically like to work with people,” Ng said. “Voice is unlike wireless or some of the other specialty skills because you deal with people constantly.”

The second way to get into VoIP is by working the IT or datacom angle.

“From the datacom side, it’s [not uncommon…

Deanna Hartley


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