VERITAS: Helping IT Professionals Increase Value
No business wants to spend money unnecessarily, especially during challenging economic times. All spending must provide business value. Return on investment is sometimes easy to demonstrate, but can be extremely difficult to measure.
The ROI of IT education is a great example of an investment that can be difficult to measure. For example, if a manager sends an employee to a class, how does the manager know the employee came back with valuable new skills or knowledge that will have a positive impact on the bottom line?
Likewise, the value of the entire IT department can be difficult to measure in terms of return on investment. While the various business units are pleading to the CIO for more applications and faster and better response times, how does a CIO justify the investment of more and more computing and storage power, while the CEO is saying, “do more with less”? How does the CEO know that the investments the CIO wants to make, for more and more computing technology, are really allowing IT to manage the overall business better? And how does the CIO know if IT service levels are too high, too low or just right? With what precision can the CIO demonstrate the return on the investment in technology decisions?
Providing Measurable Solutions
VERITAS Software Corp. provides the software solutions that help the CIO provide IT service levels and data resources with precision. Resource utilization is tracked, is measurable and reportable, and can be adjusted to meet the organization’s constantly evolving requirements. This is also known as “utility computing.”
Utility computing is similar in concept to the service provided by an electric company. The infrastructure is in place to ensure that the IT service is highly available, performing at the desired rate and automated to reduce administrative tasks, while at the same time transparent to you, the user. You just know that when you flip the switch the light will come on at its expected brightness and will stay on until you turn it off. You are also informed about how much energy you consumed each month. If you see, for example, that your energy bill one month was extremely high, you can take future actions to adjust the costs by, for example, not leaving all the lights burning 24 hours a day or by adjusting the amount of air conditioning you use.
So it is with utility computing. IT services can be tracked and measured for specific departments and applications within a business and then adjusted accordingly to better achieve cost-benefit ratios. What if one application is getting far more system resources than it really needs? And what if another, more critical application is not getting enough of the system resources? Utility computing allows the manager to look at the “bills” and adjust the IT system resources accordingly. Like the three bears of computing, it says: This configuration is too hot, this configuration is too cold, this configuration is just right!
And human resource utilization similarly can be optimized. For example, how does an IT manager know that the person being assigned to a job has enough knowledge? How does the manager know whether that employee is too expensive a resource for a particular job? How does the manager assign a person who is “just right” for the job?
The VERTIAS Certified Professional Program
This is where the VERITAS Certified Professional Program fits in. It is a key contributor to the overall VERITAS solution, allowing IT professionals to know they are best tracking, measuring and adjusting resources, and ultimately, demonstrating the highest possible return on technology investment. And it allows IT managers to most efficiently assign the right resources to the right tasks at hand.
The VERITAS certification program first defines the human performance required to design, configure and implement the VERITAS software solutions to allow a business to achieve its defined business goals. Once the performance is defined, it is translated to the test content and can finally be measured by using the scientifically valid predictive tests that are a part of the program. VERITAS professionals, having been tested, or measured, to meet the minimum level of competence for using VERITAS software, provide solutions in complex heterogeneous computing environments for:
- Data availability.
- Application availability.
- Performance management.
- Task automation.
These professionals are proven assets to their employers and to themselves because their skills have been measured and certified. They provide the proof of competency that makes the job of any CIO easier because they can send the right people to do the job right the first time. Just like IT system resources can be tracked and managed with VERITAS software, IT human resources can be tracked and managed with the VERITAS Certified Professional Program. It’s about getting the right resources to do the right job. You can’t do that unless you have visibility to metrics. And ultimately, it’s all about managing the business better.
A company’s data is to the company as the human heart is to the body. Just like the human body can’t survive without a heartbeat, a company can’t survive without its data. And if something goes awry with the heart, you want the best doctor providing the diagnosis and prescribing the treatment. You want preventive medicine as well. So it is that VERITAS Certified Professionals using VERITAS software solutions are like the “doctors,” providing the diagnosis and the prescription, as well as preventive “medicine” for a company’s “heart.”
For more about the VERITAS Certified Professional Program, visit www.veritas.com/services/education/ certification/CertificationHome.html.
Elizabeth Swanson is the senior program manager of the VERITAS Certified Professional Program. She joined VERITAS in mid-2001 for the purpose of engineering the creation and launch of a professional certification program at VERITAS. The Program was launched on schedule in early 2002. Elizabeth started her career in IT education with the Hewlett-Packard Company and enjoyed 10.5 years at HP.
About the Program
The VERITAS certification program was launched in early 2002 with certifications for VERITAS partners and VERITAS technical experts. The community of VERITAS professionals has become an elite group of experts who are uniquely equipped with the abilities required to design an IT infrastructure that leads to the desired state of utility computing. There are now more than 2,200 VERITAS Certified Professionals in more than 30 countries.
The VERITAS Certified Professional Program ensures that VERITAS professionals acquire the most valuable skills and are recognized for their VERITAS technical expertise. The global program provides competitive differentiation and verification that individuals possess consistent, high-performance, technical skills. VERITAS Certified Professionals are qualified to efficiently design, implement and manage environments that utilize VERITAS software solutions.
VERITAS Education offers the curriculum paths to help develop IT professionals into VERITAS Certified Professionals. Courses ensure that VERITAS professionals possess the knowledge and skills they need to be successful on the job, and certification exams prove it.
The VERITAS Certified Professional Program consists of certifications that test the tasks associated with success on the job. VERITAS expertise is assessed through rigorous exams with scenario-based, multiple-choice questions.
VERITAS Certified Professional status is achieved upon successful completion of a designated certification’s exam requirements.
Exams align with the required skills rela