Upgrade Your System to Solve Software Compatibility Problems

Q: I successfully installed the Microsoft Office Small Business 2007 upgrade on top of Windows 2000 with no problems. Beginning about a week later, every time I open Outlook, it stalls for 30 seconds and then an error message pops up: “Microsoft Office Outlook has stopped working. Windows is collecting more information about this problem.” Once I get rid of that message, another error message pops up: “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” Then Outlook closes. Any idea what’s causing this? More importantly, have all my valuable contacts been erased?

A: This sounds like a compatibility problem with Microsoft Office and your Windows 2000 computer. The first step to solving the problem would be to check the product requirements from the Microsoft Office Web site. The requirements are pretty standard, but the first thing that stands out to me is the minimum operating system requirement is for Microsoft Windows XP with Service Pack 2 (SP2), Windows Server 2003 with SP1 or later. You said you tried installing this on top of a Windows 2000 machine, which does not seem adequate for the Small Business 2007 system requirements.

Before making any drastic changes to your computer, however, my first recommendation would be to back up your Outlook data file. The Outlook data file, named Outlook.pst by default, stores your e-mail messages, calendar, contacts and other items delivered from your mail server. Having a backup…



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