Troubleshooting: What Causes Internet Explorer Errors?

Q: Every time I browse the Internet, I get the error message: “Microsoft Internet Explorer has encountered a problem and needs to close.” Whether it happens five or 30 minutes after I open the Web browser, it always happens. I use Windows XP and IE 6.x. What’s causing this?

– Tim

A: This seems to be a common problem with IE that started back when Windows XP was in its beta phases. To clarify, Windows application errors are not caused by user errors. It may be related to something you installed that isn’t compatible with the rest of your applications, but that sort of problem is caused by programming mistakes and unexpected faults in the hardware. The good thing is that, although you didn’t cause the problem, you do have the power to fix it by identifying the cause and resolving the issue.

The first step is to identify your control level on the machine: Is this a home computer, or do you use it at work? If it’s the latter, do you have administrative rights to it? If you can install and uninstall applications and get into the settings of Internet Explorer, you can keep reading for a list of possible ways to fix the problem. If not, you need to open a trouble ticket with your company’s IT team to take care of this.

It appears one of the most common causes of this problem is third-party add-ons, which are applications that allow you to…


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