The New Borders Wine List and Product Recommendation Engines

If there’s one thing Sandy Aldrich has learned, it’s that bookworms enjoy their time in the kitchen, too.

The senior manager of strategic partnerships at Borders Group Inc. said the success of the company’s in-store Cooking Destinations sections — which offer nonbook items, kiosks for book recommendations and cooking demonstrations and discussions led by local food artisans and organic growers — led the company to seek other opportunities leveraging its existing database. In June, Borders partnered with online wine purveyor Vinesse to launch the new Borders Wine List.

“It’s not that much different than, ‘We thought you’d be interested in this book,’” said Toronto-based Emma Warrillow, president of Emma Warrillow & Associates Inc., a data intelligence and strategy consultancy. “The recommended books [function] can expand or stretch to other products and services with slightly different technologies and tools.”

These recommendation engines used by companies such as Borders, or the multitude of e-tailers simplify the statistical research and make data use more immediate, especially for firms holding large data resources.

“We’re seeing more of it as we see companies looking at the asset they have in the database,” Warrillow said. “Certainly there’s a lot of information in those databases.”

A bookseller such as Borders has data on the number of books each registered consumer has purchased, the amount each has spent on Borders’ products and some demographic information asked of the consumer on the program application or since. The latter may prove most valuable in targeting value adds…



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