EPSS Drives Performance Improvements

Posted on
Share on Google+Share on LinkedInShare on FacebookShare on RedditTweet about this on TwitterEmail this to someone

<p><strong>London &mdash; Oct. 31</strong><br />Tata Interactive Systems (TIS) is showcasing its award-winning electronic performance support systems (EPSS) at the latest in its worldwide series of Tata Interactive Learning Forums, being held in Boston on Nov. 1. These solutions &mdash; designed by certified usability experts using the principles of human factor engineering, which leads to superior usage performance and application on the job &mdash; have already delivered several millions of dollars in savings for TIS clients.<br /><br />TIS&rsquo;s EPSS are proving that they can help organizations, such as a global insurance company in the U.K. and ICICI Prudential, one of India&rsquo;s largest banks, to address and implement solutions for these issues relating to their operations and customer service functions. In addition, these solutions have won a number of awards, such as the Performance Centered Design Award in 2006 and the Gold Award in the E-Learning Project of the Year category at that year&rsquo;s U.K.&rsquo;s IT Training Awards.<br /><br />According to TIS&rsquo;s CEO, Sanjaya Sharma, &ldquo;Clients tell us that our EPSS enable them to achieve consistently high levels of performance from all their employees on a sustainable basis.<br /><br />&ldquo;They are able to implement proactive, individualized customer service by equipping their people with on-demand, context-sensitive information and tools. Our EPSS help them show immediate and significant improvements in such metrics as turnaround time, productivity, and accuracy.&rdquo;<br /><br />&ldquo;Our EPSS is an on-demand system, which guides employees at every step of their decision making,&rdquo; explained TIS&rsquo;s Saurabh Mittal, who heads TIS&rsquo;s EPSS practice.<br /><br />&ldquo;It is like having a virtual coach who is constantly available to help the user implement the best and most appropriate response in any scenario. At the click of a button, the system makes available to the user all the relevant decision-making tools and resources.<br /><br />&ldquo;Performance objects within the system encapsulate the particular functional area&rsquo;s business process know-how and expertise. The same decision-making framework is available to all users, ensuring &mdash; at the organizational level &mdash; consistency in decision making and improved productivity,&rdquo; Mittal said.<br /><br />&ldquo;The key element of the system&rsquo;s effectiveness is the simple and intuitive manner in which the user receives performance support objects.<br /><br />&ldquo;Key benefits include reduced cycle time, more accuracy, less rework and a reduction in unproductive downtime,&rdquo; Mittal continued. &rdquo;Our performance support solutions fit the bill whenever the work involves policies, procedures and processes &mdash; especially where employees carry out a large amount of &lsquo;transactional activity&rsquo;, such as banking and financial services, telecoms and airlines.&rdquo; </p>

Share on Google+Share on LinkedInShare on FacebookShare on RedditTweet about this on TwitterEmail this to someone


Posted in Archive|