Poor Communication Main Cause of “Daily Crisis”

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<p><strong>Madbury, N.H. &mdash; July 10&nbsp;</strong><br />The majority of executives and managers say customers and poor communication are the biggest causes of the &quot;crisis of the day&quot; in business today.<br /><br />More than half (65 percent) of business leaders say that when it comes to the crisis of the day, customers top the list, according to the worldwide survey of 204 senior executives and managers conducted by NFI Research.</p><p>Poor communication (54 percent), internal issues (49 percent) and poor planning (47 percent) are among the other top sources for the crisis of the day.<br /><br />&quot;These crises of the moment can really get in the way of productivity if business leaders continually get diverted,&quot; said Chuck Martin, NFI Research CEO.<br /><br />The chief way senior executives and managers say they handle the crisis of the day is by dropping something else (79 percent).&nbsp; </p><p>Other ways of handling the situation are working more hours (69 percent), getting stressed (54 percent) and involving more people (45 percent).<br /><br />More managers (59 percent) say that when it comes to the crisis of the day, poor communication is the source and/or cause, and 46 percent of senior executives and managers<br />say it is.<br /><br />&quot;The crisis of the day is usually the result of poor planning coupled with poor communication,&quot; one survey respondent said. &quot;By the time the crisis comes to me, it is the first I have heard of a situation that should have been communicated days or weeks ago.&quot;<br /><br />By company size, more executives and managers in small companies say that customers are the top source of the crisis of the day. </p><p>When it comes to handling the crisis of the day, more executives and managers in large organizations work more hours.<br /><br />NFI Research surveys 2,000 senior executives and managers globally every two weeks. </p><p>It has chronicled the transformation of business and countless workplace issues for more than seven years.&nbsp; </p><p>NFI Research&#39;s membership represents some of the world&#39;s most renowned and innovative companies, including many members from Fortune 100 Companies.</p>

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