Study: Companies Lack Training for New Supervisors

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<p><strong>St. Petersburg, Fla. &mdash; Sept. 20</strong><br />Almost everyone has a “bad boss” story, but a new survey conducted by the Institute for Corporate Productivity (i4cp) suggests these &ldquo;bad bosses&rdquo; might not be to blame &mdash; chances are, they never got the training they needed. </p><p>The study found that of the 338 companies polled, nearly half (47 percent) do not have a new supervisor training program in place. And even where the programs are in place, most companies don&#39;t measure their effectiveness.<br /><br />For many organizations, however, help is on the way &mdash; among the companies that don&#39;t have a training program in place for new supervisors, 45 percent plan to implement one within the next 12 months.<br /><br />&ldquo;Companies know they should do better in this area, and many have big plans for improvement,” said Jay Jamrog, i4cp senior vice president of research. “But the bottom line is that companies are moving faster than ever, and in the U.S., we are experiencing talent shortages. </p><p>”Many workers are given supervisory jobs they didn&rsquo;t expect and then are just thrown out there to sink or swim. It&#39;s no wonder so many wind up floundering.”<br /><br />For the organizations that already have such a program, most (77 percent) consider it important enough to make it mandatory, and most pour considerable resources into it. </p><p>Eighty-three percent those conducting training for new supervisors do so for nine or more hours. The most common subjects include introducing managers to management and leadership principles and providing them with practical knowledge of the company&#39;s policies and procedures.<br /><br />But even among those that have such programs, 57 percent say they don&#39;t measure their effectiveness. </p><p>”A lot of companies just go on faith,” Jamrog said. “Admittedly, measuring the effectiveness of these programs is difficult, but still it&#39;s amazing that more companies don&#39;t even try. Can you imagine if we applied the same principle to quality control in our manufacturing processes? We&#39;d make some of the worst products on earth.”<br /><br />The training approaches used by companies fall into two main areas. Forty-three percent use &ldquo;phased learning experiences&rdquo; offered over the course of the first year of the new supervisor&rsquo;s job, and 32 percent provide a brief overview of basic information on responsibilities such as safety, payroll and computer systems. </p><p>Sixty-five percent of companies keep the training in-house, using managers or company trainers to conduct courses.<br /><br />The New Supervisor Training Program Practitioner Consensus Survey was conducted by i4cp, in conjunction with, in August 2007.</p>

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