Study Finds Convergence Potential Among SMBs

The Computing Technology Industry Association (CompTIA) has released its fifth-annual Convergent Technologies Research study, subtitled “Discovering Trends and Opportunities in the U.S. and Canada SMB Markets.”

In generating the study, CompTIA worked with AMI-Partners, a research firm that specializes in the small-to-midsized-business (SMB) IT market. For the purposes of this study, small businesses are considered those with 20 to 99 employees, and midsized businesses are considered those with 100 to 499 employees.

The study found the majority of SMBs are neither early adopters nor significantly behind.

“By and large, small and medium businesses tend to be ‘value adopters’ of new IT and communication solutions,” said John Venator, CompTIA president and chief executive officer. “They prefer to wait until the technology is proven in the market and can deliver a justifiable return on investment before they make investments in new technology.”

Of the 518 North American SMBs surveyed for the report (382 in the United States, 136 in Canada), more than 80 percent said they are either “very satisfied” or “somewhat satisfied” with their IT and communications systems in terms of boosting their efficiency in managing day-to-day affairs — the incentive for these SMBs to move on to new solutions might not be present.

Fifty-eight percent of the SMBs, however, described themselves as “value adopters” that would consider deploying the latest convergence technologies if they allow for more effective means of internal and external communication. Nearly one-third of SMBs indicated being early adopters of…

Daniel Margolis


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