SMBs Skeptical of IP Telephony, Study Shows

Small and medium-sized businesses are wary of IP telephony as a communications tool due to security concerns, according to a recent study conducted by CompTIA. Of those polled, only 48 percent currently trust the security offered by IP telephony solutions available today. Yet more than a few are optimistic about the prospects of this technology improving over time.


“In some ways, the concern about security is understandable,” said Brian McCarthy, CompTIA’s chief operating officer. “Some of the concern could be due to the fact that IP telephony is still a relatively new technology for many people and organizations, and their comfort level with the reliability and security of a new technology may not be as high as with existing telephony systems. We’ve also found through this study and other research that small and medium-sized businesses are more aware of threats to their voice and data networks. SMBs, which have traditionally lagged in security spending, are increasingly facing IT and network issues similar to those of larger companies.”


The CompTIA study involved approximately 300 U.S. businesses with 20 to 500 employees. With regard to trust, they ranked IP telephony below traditional telephony, Ethernet data networks and wireless LANs. Still, one-third of respondents anticipate greater confidence in these systems in the next year, and despite current concerns about security, several small and mid-sized businesses plan to increase their usage of converged voice and data communications solutions over the next 18 months, McCarthy said.


“This goes back to the issue…


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