SkillSoft Helps UST Global Arm Employees

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<p><strong>Nashua, N.H. &mdash; Nov. 26</strong><br />SkillSoft PLC, a provider of e-learning and performance support solutions for global enterprises, government, education and small- to medium-sized businesses, announced that UST Global is leveraging SkillSoft&rsquo;s multimodal learning solution, SkillChoice, to provide its employees with a wide range of IT, desktop and business skills to excel on the job. With more than 10,000 training hours logged in the first 15 months, the SkillSoft deployment has exceeded initial project goals, and UST Global anticipates additional benefits as workers at client sites increasingly turn to Books24x7 from SkillSoft for just-in-time learning and performance support.<br /><br />UST Global is a provider of end-to-end IT services and BPO solutions for Global 2000 companies. The company&rsquo;s success and client satisfaction can be traced to the expertise found within its Centers of Excellence, which focus on specific disciplines, such as Microsoft .NET, Java, testing and quality control. The Centers of Excellence help employees improve competencies in current technologies and develop a knowledge foundation for the latest technology trends and methodologies. Historically, instructor-led training (ILT) was the primary method for developing these technical competencies, as well as general business skills. However, with employees dispersed around the world, a pure ILT model was cost prohibitive and couldn&rsquo;t scale to effectively support the company&rsquo;s rapid growth.<br /><br />In light of these challenges, UST Global deployed SkillChoice, SkillSoft&rsquo;s comprehensive multimodal learning solution that combines courseware, books, online mentoring and many other information resources. SkillSoft&rsquo;s IT curriculum has been mapped to the learning objectives of UST Global&rsquo;s employees (as part of performance goal setting), providing employees with a clear sense of the e-learning resources available to develop or hone key technical skill sets. To address the increasing need to provide its employees with a comprehensive mix of business skills, such as listening, communication and project management, as well as technical expertise, UST Global is creating soft skills competencies based on SkillSoft&rsquo;s courseware. This alignment of on-demand access for self-paced learning with the company&rsquo;s areas of expertise has made it possible for the SkillSoft deployment to quickly exceed initial project goals and usage expectations. In fact, employees accessed more than 1,000 SkillSoft courses, logging more than 10,000 training hours and 3,700 course completions in the first 15 months of the program. <br /><br />&ldquo;SkillSoft is helping our employees develop the right mix of technical and business skills for personal, project and client success,&rdquo; said Niketh Sundar, global head of HR at UST Global. &ldquo;Our offices and client sites around the world now have access to a wealth of formal and informal learning assets that are closely aligned with our Centers of Excellence and overall business objectives. This approach has been integral to optimizing both individual and business performance.&rdquo;<br /><br />To complement e-learning courses with online reference content for on-the-job learning and performance support, UST Global is also leveraging Books24x7. Books24x7&#39;s technology platform enables UST Global employees to quickly pinpoint critical information across a wide range of business and technology topics, providing them with insight to work more efficiently and effectively. In addition, because the Books24x7 content and SkillSoft learning assets are accessible on-demand via the Web, employees have the freedom to learn anytime and from any location, which is critical, since such a large percentage of employees work from remote locations.<br /><br />&ldquo;We applaud UST Global&rsquo;s efforts to align training and development with its core competencies and business objectives, while at the same time overcoming the logistical challenges of a globally distributed workforce,&rdquo; said Jerry Nine, chief operating officer of SkillSoft. &ldquo;As leading global organizations like UST Global embrace the concept of &lsquo;connected learning,&rsquo; they continue to turn to SkillSoft for one of the industry&rsquo;s most comprehensive solutions for e-learning and performance support.&rdquo; </p>

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