Senior Managers Play Role in Satisfaction

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<p><strong>Wayne, Pa. &mdash; Nov. 27</strong><br />Research conducted by the Kenexa Research Institute (KRI), a division of Kenexa, a provider of talent acquisition and retention solutions, evaluated workers&rsquo; views of their senior management team. The report is based on the analysis of data drawn from a representative sample of workers surveyed in 2007 through WorkTrends, KRI&rsquo;s annual survey of worker opinions. The survey included workers from Brazil, China, Germany, India, the United Kingdom and the United States.<br /><br />The results from the latest cross-culture study indicate that among the six countries surveyed, 54 percent of workers have favorable views of their senior management. Workers in India are more likely to rate their senior management favorably, while those in Brazil report the lowest levels of favorability.<br /><br />The results indicate that a worker&rsquo;s opinion of overall senior management effectiveness is driven by the extent to which senior managers gain employees&rsquo; confidence through their decisions, actions, and communications, keep employees well informed regarding company direction and conduct business in an ethical fashion.<br /><br />There are important differences among cultures. Brazilian workers are more likely to see senior managers as effective if they display a strong emphasis on customer service and give employees a clear picture of the direction the company is headed. German workers feel their senior managers are effective when their organization acts on new and innovative ideas and continually improves the quality of its products and services. Chinese workers rate their senior management favorably if the company provides higher-quality products and services than the competition and if they communicate to employees that there is a promising future for them at their company. <br /><br />For all workers studied, having a strong, effective senior management team favorably impacts how workers rate their pride in their organization, willingness to recommend it as a place to work and overall job satisfaction. Additionally, if employees view their senior management team favorably, they are more likely to have confidence in the future of the organization and are less likely to state an intention to leave.<br /><br />&ldquo;The larger the organization, the more challenging it is for senior leaders to connect to the rank and file. This report reinforces the importance of senior management&rsquo;s communication with employees. Those teams who demonstrate a strong emphasis on customers, an unwavering commitment to ethical behavior, and who keep employees informed about the direction the company is headed are the teams who build more highly engaged workforces and outperform their competitors,&rdquo; said Jack Wiley, executive director, Kenexa Research Institute. </p>

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