Question 5) Supporting Users and Troubleshooting

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Objective: Troubleshooting Network Protocols and Services
SubObjective: Configure and troubleshoot end-user systems by using remote connectivity tools

Single Answer Multiple Choice

You are a desktop service technician for your company. Dennis is an employee for your company, and Dennis uses a Windows XP Professional computer. Your Windows XP Professional computer and Dennis’s Windows XP Professional computer are both connected to the same TCP/IP subnet. Dennis is having a problem with video configuration on his computer, and he wants you to troubleshoot the problem and change the configuration.

Dennis sends you several Remote Assistance invitations, but you find that you cannot accept the invitations. After he sends the invitations, Dennis calls you, and you are able to attempt to answer the invitations in a 30-minute through 60-minute period.

Which of the following configurations should you ask Dennis to make on his Windows XP Professional computer to enable you to accept Dennis’s Remote Assistance invitations?

A. You should ask Dennis to clear the Allow this computer to be controlled remotely checkbox.
B. You should ask Dennis to check the Allow this computer to be controlled remotely checkbox.
C. You should ask Dennis to check the Allow Remote Assistance invitations to be sent from this computer checkbox.
D. You should ask Dennis to clear the Allow Remote Assistance invitations to be sent from this computer checkbox.
E. You should ask Dennis to increase the Set the maximum amount of time invitations can remain open setting to two hours.
F. You should ask Dennis to increase the Set the maximum amount of time invitations can remain open setting to fifteen minutes.

Answer:
E. You should ask Dennis to increase the Set the maximum amount of time invitations can remain open setting to two hours.

Tutorial:
You should ask Dennis to increase the Set the maximum amount of time invitations can remain open. setting to two hours. This will enable you to respond to a Remote Assistance invitation from Dennis in the 30 minute through 60 minute period that you typically respond. In this case, the most likely cause of the problem accepting Dennis’s invitation is that he has set the invitations to expire too quickly.

The Allow Remote invitations to be sent from this computer setting determines whether Dennis can send Remote Assistance invitations from his computer. If the Allow Remote invitations to be sent from this computer checkbox is unchecked, then Dennis will not be able to send Remote Assistance invitations from his computer.

The Allow this computer to be controlled remotely setting determines whether a remote user can take control of a Windows XP Professional computer. If the Allow this computer to be controlled remotely checkbox is unchecked, then you will not be able to control Dennis’s Windows XP Professional computer after you accept a Remote Assistance invitation from Dennis.

Setting the Set the maximum amount of time invitations can remain open setting to 15 minutes will configure Remote Assistance invitations to expire too quickly for you to respond to them in the normal period.

Reference:
1. Microsoft TechNet Online – Products and Technologies
– Windows XP Professional – Maintain – Administering Remote Assistance

These questions are derived from the Self Test Software Practice Test for Microsoft exam #70-271 – Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

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