Question 2) Microsoft Windows XP Operating System

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Objective: Configuring and Troubleshooting Hardware Devices and Drivers
SubObjective: Configure and troubleshoot storage devices

Single Answer Multiple Choice

You are a desktop support technician for your company, and you are troubleshooting a hard disk problem on a Windows XP Professional computer. The computer has two hard disks, disk C and disk D, and Windows Support Tools has been installed on the computer. The Windows XP Professional operating system is installed on hard disk C.

You start the computer, and Windows XP Professional loads correctly; however, you notice that hard disk D is not recognized. You suspect that there might be a problem with either the MBR or the partition table on hard disk D. You want to replace the MBR and the partition table on hard disk D.

Which of the following should you implement to accomplish this task?

A. In the Recovery Console, use DiskProbe on hard disk D.
B. In the Recovery Console, issue the fixmbr command on hard disk D.
C. In a Command Prompt window, issue the fixmbr command on hard disk D.
D. In a Run dialog box, issue the dskprobe.exe command, and use DiskProbe on hard disk.

Answer:
D. In a Run dialog box, issue the dskprobe.exe command, and use DiskProbe on hard disk D.

Tutorial:
After starting the computer in the Windows XP Professional operating system, you should use DiskProbe to correct the problems on hard disk D. DiskProbe will correct problems with both the partition table and the master boot record (MBR) on hard disks that are not used to start Windows XP Professional. You must use DiskProbe to make a backup of MBR and partition table information before you can use DiskProbe to restore this information.

DiskProbe does not work from the Recovery Console. DiskProbe is a part of the Windows Support Tools package, and this package should be installed on a Windows XP Professional computer to enable you to use DiskProbe. Windows Support Tools are not installed by default with Windows XP. You must install them separately from the Windows XP installation CD by browsing to the Support folder, opening the Tools subfolder, double-clicking Setup.exe, and then following the installation wizard. Not all tools are installed by default; you must select the Complete check box to have DiskProbe and certain other tools installed. Windows Support Tools are also available from the Microsoft Download Center Web site. DiskProbe is compatible with Windows XP Service Pack 2 (SP2).

In the Recovery Console, you can issue the fixmbr command to restore the MBR on a hard disk. If a hard disk is not recognized by a Windows XP Professional computer, then restoring the MBR will often correct this problem and cause a hard disk to be subsequently recognized. Issuing the fixmbr command on hard disk D will not, however, restore the partition table on hard disk D. The fixmbr command is not available in a Command Prompt window on Windows XP Professional computer.

Reference:
1. Microsoft Windows XP Professional Resource Kit Documentation – Part VI System Troubleshooting – Ch 28 Troubleshooting Startup – Following a Process for Startup and Recovery – Using Recovery Console

2. Microsoft Windows XP Professional Resource Kit Documentation – Part VI System Troubleshooting – Ch 27 Troubleshooting Disks and File Systems – Repairing Damaged MBRs and Boot Sectors in x86-based Computers – Restoring the MBR


3. Microsoft Windows XP Professional Resource Kit Documentation – Part VI System Troubleshooting – Ch 27 Troubleshooting Disks and File Systems – Maintenance and Troubleshooting Tools – DiskProbe


4. Microsoft Download Center (microsoft.com/downloads), Search, “Windows XP Service Pack 2 Support Tools”

5. Microsoft.com, Search, “How to Install the Support Tools from the Windows XP CD-ROM”

These questions are derived from the Self Test Software Practice Test for Microsoft exam #70-271 – Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

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