Pink Elephant Celebrates Launch of ITIL V3

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<p><strong>Burlington, Ontario &mdash; May 30</strong><br />Pink Elephant has announced its inaugural delivery of the new ITIL V3 Foundations course in Burlington, Ontario, on the same day that the five core ITIL V3 books were published by the Office of Government Commerce (OGC), the owners of the ITIL trademark.&nbsp; </p><p>First published in the late 1980s, ITIL started as a project of the British government to document best practices in IT, but it has since become known worldwide as the most credible framework for IT service management and is now an international standard (ISO/IEC 20000). <br /><br />The last version (V2) was published in 2000. Commencing in 2004, the ITIL V3 project involved extensive consultations with thousands of global ITSM practitioners from the public and private sector, vendors, qualification bodies, exam institutes and education providers.&nbsp; </p><p>The V3 books follow a service-driven life cycle approach and contain more prescriptive guidance than V2.&nbsp; </p><p>Whereas V2 outlined what should be done in terms of process improvement, V3 explains how it should be done.&nbsp;</p><p> Demonstrating ROI to the business is another new feature that was one of the most common requests from the industry consultations. <br /><br />In a recent survey, more than half of those polled (51 percent) said they plan to adopt ITIL V3, with a majority (60 percent) planning to do this within two years following the ITIL V3 launch. &nbsp;<br /><br />&quot;Education is the recommended starting point for an ITIL journey,&quot; said Pierre Bernard, Pink Elephant manager of education services and a member of the ITIL V3 exam<br /> qualification panel. &quot;With this knowledge comes the understanding that the ITIL journey is one of continual improvement, and while there are some quick wins, organizations can&#39;t expect to adopt every ITIL process all at once.</p><p>&quot;Education enables organizations to define process maturity gaps, set their own vision and strategy and map out which ITIL processes will be most effective in meeting their objectives.&quot;<br /><br />ITIL V3 Foundations, offered worldwide, provides a general overview of the enhanced ITSM framework. </p><p>Attendees will understand V3&#39;s supporting processes, functions and roles and how to integrate this framework into an organization.&nbsp; </p><p>The course is three days to accommodate a much wider view of ITSM and business integration and is the prerequisite for all levels of V3 certification. <br /><br />Pink Elephant also is helping promote the launch of ITIL V3 through a global series of free V3 information seminars in June, suitable for all levels of IT.&nbsp; </p><p>&quot;ITIL V3: A Pink Perspective&quot; is being presented in Orlando, Toronto, Seattle, Sydney, Kuala Lumpur and Singapore.&nbsp; </p><p>Attendees will learn about the major changes in ITIL V3 and have the opportunity to ask questions to Pink Elephant&#39;s own consultants directly involved in the V3 project.<br /><br />Recognizing that V2 best practice remains relevant and that many companies might choose to stay the V2 course, Pink Elephant plans to keep its popular ITIL IT Service Management Essentials course running throughout 2007, both publicly and in-house. <br /><br />Another V2 education option, updated to include V3 concepts, is a course that benefits IT practitioners engaged in the day-to-day operations of the IT department.&nbsp; </p><p>&quot;Introduction To The ITSM Operations Process Model,&quot; launching June 4 in Orlando, is a two-day course that explores how incident, problem and change management and the service desk function, among a specific set<br />of operational processes and functions, can provide the most optimal support for the business. </p>

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