Customer-Ready: Novell’s Specialist Certs
Maintaining a highly trained, exceptionally skilled technical workforce is a high priority among competitive enterprises. As part of the IT staff, information technology professionals must be able to meet the most aggressive demands on the business network, and they must be qualified to implement technologies, deliver on high-profile business initiatives, troubleshoot complex problems and safeguard all business information within the environment.
An often-overlooked aspect of being a successful IT professional is training and certification. During the day-to-day bustle of implementing technologies and fixing unexpected problems, it is possible to lose track of new and emerging technologies. When it is time to carry out those technologies, many IT professionals are less effective because they do not possess an in-depth understanding of the product’s features and functionality.
In fact, many of the calls Novell’s technical support receives are a direct result of knowledge gaps that can be bridged with the training and certification programs Novell provides. Approximately 75 percent of technical support calls are not because of product defects but rather configuration issues or a lack of understanding about what the product is designed to do.
With the opportunity for improved efficiency defined, it is time to ask, “What training and certification are right for Novell’s customers and partners?” Many vendors turn to focus groups, think tanks, loyalist communities or hard-core product engineers to help them define the right learning deliverables for the market.
The best course of action, however, might be the solicitation of all the aforementioned stakeholders, with particular priority being placed on the input of both customers and partners. This winning proposition is especially important for vendors that rely on a strong channel to distribute products and service to their clients.
Novell’s PartnerNet Technical Specializations
In response to the above need, Novell recently announced Partner Technical Specializations in its four key product areas:
• Security and Identity Management
• Systems and Resource Management
In support of this new program launched under Novell’s PartnerNet program, Novell Training Services directly engaged partners to solicit input on future courseware and certification requirements.
Working closely with Novell’s top partners across multiple industries and using a job task analysis (JTA) methodology for assessment and design, Novell successfully prescribed the best routes to competency for its partners, customers and employees.
By leveraging a prolific partner ecosystem and knowledge as an extension of Novell’s internal expertise, the organization continues to build and refine curriculum, assessments and other tools that give partners and customers exactly what they need to develop the right skills and demonstrate proficiency to employers and customers.
The result is a series of technical specialist courses and certification exams that test not only knowledge but the ability to successfully perform on the job as defined by the partners who participated in the JTA process.
These requirements ensure partners stand out from their competition by specializing in one or more of four solution areas by maintaining a staff of Technical Specialists certified in the following areas:
1. Linux Technical Specialist
The Linux Technical Specialist certification validates Linux engineer-level skills for enterprise network managers or architects, and it requires the Novell Practicum for the Novell Certified Linux Engineer (CLE) 10 certification. As a prerequisite to the Novell CLE 10, the Novell Practicum for the Novell Certified Linux Professional (CLP) 10 certification must have been successfully completed. This specialization confirms the ability to migrate and integrate Linux and related services successfully into a customer’s network environment. Solutions can include SUSE Linux Enterprise Server, SUSE Linux Enterprise Desktop, ZENworks Linux Management and other Linux-related products.
2. Security and Identity Management Technical Specialist
The Security and Identity Technical Specialist certification validates the ability to complete an Identity Management Solution Design, Development and Production Deployment using Identity Manager 3 components. Fundamental eDirectory skills required to deploy Novell Identity Manager 3 also are measured.
This specialization confirms proficiency in building comprehensive security and management systems based on identity for customers’ networks. Solutions can include Novell Identity Manager 3, Novell Access Manager 3 and other Novell identity-based products.
3. Systems and Resource Management Technical Specialist