London and Boston — Dec. 10The impact of the slowing economy on BPO business models, the convergence of IT and telecom services and the continued importance of quality and security are among the top issues IT service providers will face in 2009, according to a new report from Ovum, an IT advisory and consulting firm. Ovum’s global IT services team has collaborated on a soon-to-be-released report, “The Ovum Eight,” to identify eight of the top IT services issues that will impact IT vendors, their partners and end users.“In this challenging economy, IT services providers will need to navigate a host of new and continuing challenges as they attempt to maintain and grow their business,” said Eamonn Kennedy, practice leader of Ovum’s IT services team. “‘The Ovum Eight’ highlights some of the key issues we’re talking with clients about every day. Providers must get ahead of these trends as they work to capture new customers and keep the ones they have.”The report examines eight topics authored by individual members of the IT services team, and provides details of how Ovum will cover these topics next year. The research themes covered in “The Ovum Eight” include "Competing for the Cloud," "Quality Assurance & Information Security," "High-Pressure IT," "Retained Organizations," "Fixing BPO," "Waste Not, Want Not," "Enterprise 2.0" and "Economic Flux."
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