Readers Talk Back About Outsourcing

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A couple of weeks ago, we took a look at the growth in outsourcing of IT jobs, both offshore and within the United States. Boy, did it strike a nerve! Many readers sent in their comments and complaints. Some were hopeful that the jobs that are now outsourced to other countries will eventually be brought back to the United States as companies realize the value of having a workforce that understands the culture of the users it is supporting. Others were less optimistic, telling me that they believed that all of this outsourcing will lead to the total demise of IT employment in the United States. One reader has even given up on IT, looking to finish an engineering degree and enter a different career.




And in the midst of this barrage of opinions, Gartner Inc. released a report on outsourcing, saying that by the end of 2004, one in every 10 jobs within U.S.-based IT vendors and IT service providers will have moved to emerging markets. At the same time, one out of every 20 IT jobs within user enterprises will move to emerging markets, Gartner said.




The decision to outsource, according to Diane Morello, vice president and research director at Gartner, is a fiscally sound one for most CIOs and executives. The cost savings and quality improvements are proven, she said. “At a time when IS organizations are struggling with poor credibility and IT is being scrutinized, offshore outsourcing is becoming a tool for improving service delivery and a source of highly qualified talent in greater numbers.”




But, Gartner analysts also said that business executives shouldn’t underestimate the impact of offshore outsourcing on their organization and their employees. In particular, executives need to pay attention to potential losses of future talent, intellectual assets and organizational performance.




To read more about the Gartner report, go to And, as always, if you have a comment or question, or if you just need to vent, drop me a line at I’d love to hear what you think. 



Emily Hollis is associate editor for Certification Magazine. She can be reached at 

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