Outlook HelpDesk Voted MSExchange.org Readers’ Choice Award Winner

<strong>March 26</strong><br />Leading Microsoft Exchange Server resource site, MSExchange.org, announced that Outlook HelpDesk was selected the winner in the Outlook Addon category of the MSExchange.org Readers&#39; Choice Awards. <br /><br />"Our Reader&#39;s Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category," said Sean Buttigieg, MSExchange.org manager. &ldquo;MSExchange.org users are specialists in their field who encounter various solutions for Exchange Server at the workplace. Their vote serves as a solid peer-to-peer recommendation of the winning product."<br /><br />MSExchange.org conducts regular polls to discover which product is preferred by Exchange administrators in a particular category of third-party solutions for Microsoft Exchange Server. The awards draw a huge response per category and are based entirely on the visitors&#39; votes. MSExchange.org users can submit their votes for the current Readers&#39; Award poll in the site&#39;s left-hand bar.<br /><br /><strong>About Outlook HelpDesk</strong><br />Outlook HelpDesk uniquely leverages the power of Microsoft Exchange Server, Outlook and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues. Support request tickets are entered through Outlook, the Web or e-mail and then are assigned and tracked throughout the resolution process. Automated notification features keep all parties apprised of the ticket status. A knowledge base allows capture of repetitive support issues for quick response to users. Reporting capabilities are included to assist in managing the help desk and assessing performance. Outlook HelpDesk supports Microsoft Exchange and Outlook 2000, 2003 and 2007. It is priced from $495 and is available for free 30 day trial at www.crowcanyon.com.<br /><strong><br />About MSExchange.org</strong><br />MSExchange.org is a Microsoft Exchange Server 2007/2003/2000 resource site. It is the leading Exchange site, attracting more than 350,000 Exchange administrators and specialists a month. The site provides the latest Microsoft Exchange Server news, articles and tutorials by Exchange experts, message boards, software listings and product reviews.<br />

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