New Course Covers Defining and Valuing IT Services

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<strong>Cary, N.C. &mdash; May 27</strong><br />Global Knowledge, an IT and business training provider, announced the launch of its new Defining and Valuing IT Services training class, a three-day course in which students learn how to define and value IT services, taking steps toward service portfolio management. <br /><br />The course is designed for those responsible for contributing to or managing IT service strategy. It&rsquo;s also helpful for individuals who have taken IT Infrastructure Library (ITIL) training and want to know practical steps for implementing the framework. <br /><br />Students will practice defining IT services in business terms to understand which services have the highest business value, and they&rsquo;ll learn to understand the priorities and needs of stakeholders. Take-home tools and templates allow students to rapidly build their service portfolio. Students will learn best practices and key principles from ITIL training, COBIT and Management of Risk (M_o_R) that can be applied from a practical approach to enable an IT service strategy. <br /><br />Students will learn about:<br /><br /><ul><li>The IT service delivery model.</li><li>Identifying IT services.</li><li>Creating a product offering.</li><li>Identifying risks to the enterprise.</li><li>Assigning value to the elements of IT services.</li><li>Building the stakeholder questionnaire.</li><li>Ranking the IT services.</li></ul><br />This course is available in our classrooms or as a private, on-site course that can be tailored to the needs of your organization. <br />

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