Michael C. Fina Names Steven Linn Chief Operating Officer

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<strong>New York &mdash; April 14</strong><br />Michael C. Fina, a provider of employee recognition solutions, announced the appointment of Steven Linn to the post of chief operating officer (COO). Linn joined Michael C. Fina in 2007 as vice president of operations. <br /><br />&ldquo;Essentially from day one, Steve was performing on the level of a COO,&rdquo; said Charles Fina, executive vice president at Michael C. Fina. &ldquo;Steve&rsquo;s leadership and focus on driving customer experience told us it was the right time to formally establish the role within our company. Steve has effectively instilled a culture of leadership and accountability within the operations organization. More importantly, he has ensured that each customer&rsquo;s experience is an owned responsibility between sales and other operation elements of the company.&rdquo; <br /><br />Among Linn&rsquo;s accomplishments is the development of a customer experience organization that comprises all elements of customer support, from program setup and administration to recipient support and customer relationship management. In just one year, the new organization improved Michael C. Fina&rsquo;s on time performance, quality of presentation of anniversary materials and overall customer satisfaction. <br /><br />In his new role of chief operating officer, Linn will broaden his strategic responsibility and continue to focus on customer experience as a key driver of Michael C. Fina&rsquo;s success. <br /><br />Steve is a graduate of the United States Military Academy at West Point, with a bachelor&rsquo;s degree in economics and an MBA from Pace University. <br />

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