Louisville-Jefferson Metro Rolls Out Axios IT Service Management Solution

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Herndon, Va. — March 23
Axios Systems, a provider of IT service management (ITSM) solutions, announced that Louisville-Jefferson Metro has rolled out Axios Systems’ IT infrastructure library (ITIL)-based solution, assyst, to support 6,000 end users across 46 government and quasi-government agencies.

Louisville-Jefferson Metro provides a range of services to 700,000 residents in a 386 square-mile area of Kentucky. In 2006, the organization embarked on a mission to become more efficient and improve the effectiveness of its IT infrastructure. It began educating its employees on the ITIL and made a commitment to have 100 percent of its IT team ITIL Foundation-certified. Following the education initiative, the organization realized that it needed to enhance the level of service provided to customers. Therefore, in November 2006, Louisville-Jefferson Metro formed a strategic partnership with a software integrator to help with the acquisition and implementation of a new ITSM solution.

A 12-person selection team was assembled to choose the new ITSM solution. The selection team determined that assyst was the most effective, both financially and functionally, in regards to Louisville-Jefferson Metro’s 200 solution requirements.

“The simplicity of assyst’s single platform is being leveraged well by the team at Louisville Metro,” said Ross McIntosh, vice president of Axios in North America. “The organization has deployed assyst across 46 different agencies. Even more impressive, this has been done purely through configuration, requiring no customization of the code whatsoever. More and more organizations are moving to consolidate their IT services into a shared service desk, and Louisville Metro is a great example of this.”

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