Kenexa Examines Impact of Talent Management Practices on Employee Opinions

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Wayne, Pa. — Feb. 27
Research conducted by the Kenexa Research Institute (KRI), a division of Kenexa, a provider of talent acquisition and retention solutions, evaluated workers’ views of their organizations’ dedication to talent management and its effect on employee engagement. The report is based on the analysis of data drawn from a representative sample of workers surveyed in 2007 through WorkTrends, KRI’s annual survey of worker opinions. The survey included workers from Brazil, China, Germany, India, the United Kingdom and the United States.

For many years, academics and practitioners have recognized the influence of talent management (e.g., career path programs, goal development and monitoring, regular feedback sessions with managers, tracking progress) on employee execution and motivation to complete a task. What might have been overlooked is the positive effect that an organization’s talent management practices have on how an employee feels about the capabilities of their manager, their job satisfaction and their intent to stay with the organization.

The results from the latest cross-culture study indicate that among the six countries surveyed, only 25 percent of workers believe their organizations provide strong guidance in terms of goal setting, managerial feedback and career development. Workers in the United States are more likely (53 percent) to indicate their organizations invest in and regularly practice talent management, compared to approximately 10 percent of surveyed workers in Germany and China.

Across all six countries, organizations with a focus on talent management have employees who are more engaged and more satisfied with their jobs and companies overall. Having a strong talent management culture also favorably impacts how workers rate their pride in their organizations and willingness to recommend them as places to work. Additionally, if employees have favorable views of their organizations’ talent management practices, they are more likely to have confidence in the future of the organizations.

Employees who believe in their companies’ talent management efforts also have more favorable opinions of their management. These employees believe their managers effectively manage the workload and that senior management demonstrates employees are important to the success of the company. They also are more likely to feel a sense of job security, be satisfied with on-the-job training, feel that performance is evaluated fairly and experience greater feelings of personal accomplishment.

“People have a fundamental need to know how they are doing and what the future holds for them. It’s simply part of who we are. Organizations that understand this and have the process in place to make it happen have an advantage over their competitors. Not only are they going to outperform their competitors, but they are building a more engaged and committed workforce. Those who don’t get it are the ones constantly scrambling for talent and spending a lot more on recruitment and training. Their customers also know this and are less loyal, as a result,” said Jack Wiley, executive director at the Kenexa Research Institute. 

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