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Vista Research Predicts Information Security Market to Reach $11.7
Billion in 2007



Despite the industry buzz in the past year about information security,
the market for these specialized services may not take off until the
year 2004. A recent report from Vista Research, a provider of
independent financial research, states that the information security
sector might not see significant market growth until 2004 or when
businesses start to implement the next round of information security



The new Information Security report represents Vista Research’s first
foray into coverage of this sector and provides an overview of the
market that highlights the key trends, scenarios and the companies that
will be affected. Vista Research merges potential scenario and event
analysis with an overview of the industry in order to provide a forward-
looking financial picture. Companies addressed in the report include
Cisco Systems, Check Point Software Technologies, Symantec, VeriSign
Inc. and Internet Security Systems Inc. To complete its research, Vista
puts together teams of industry professionals, financial analysts and
technical experts to work on each report.



Vista analysts state that the information security sector’s short-term
stock volatility, fueled by recent terror events and fear, will not end
up paying off in long-term opportunity. They predict a lower growth rate
than most estimates, 18 percent. Vista’s research shows that the IT
security market will grow from approximately $5.9 billion in 2002 to
$11.7 billion in 2007. Vista also states that the business and
investment community sees business continuity as the area of greatest
potential growth in this sector, beating traditional virus and security



For more information, see


Get Certified for a Higher Level of Help Desk Support



Have you been working at the help desk for at least a year and a half?
If you’re ready to take on a more advanced help-desk role, you might
consider the Help Desk Institute’s latest certification. The Help Desk
Institute (HDI), an industry association for help desk and support
professionals offers a multi-layered certification program specifically
designed for those who work the help desk. Recently, HDI announced a new
level of certification: the Help Desk Senior Analyst (HDSA).



The HDSA is not for help desk newcomers. It is designed for experienced
IT support professionals who already are or are planning to be promoted
to team leadership positions or supervisory roles. Having the HDSA
certification designates that one understands the technologies and
processes that optimize performance in the support center, that one has
the knowledge to consult on enhancing performance, and that one is able
to market the help desk as a way of keeping costs down in the



The training program for HDSA certification covers multiple facets of
the help desk. You need to know how to develop a business strategy,
create mission statements. You need customer relationship management
skills. You must know how to develop and implement service-level
agreements, how to develop standard operating procedures and how to
determine return on investment. You need to have a good handle on
various techniques for dealing with the help desk staff and the
technologies needed to build the help desk infrastructure. Finally, you
need to be prepared for technology disasters.



There are four levels of HDI certification: Customer Support Specialist
(CSS), Help Desk Analyst (HDA), Help Desk Senior Analyst (HDSA) and Help
Desk Manager (HDM). You can get trained for certification through HDI’s
regional training event in Orlando, Fla., Dec. 9 to 13, 2002. If your
employer does not offer an on-site training program, you can find
training through HDI’s more than 60 authorized training partners.



For more information on HDI certification, see

If you have questions or complaints, feel free to drop me a line at I’ll do my best to help!

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