JD Power, CustomerThink Headline Allegiance Engage Summit 2008

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<p><strong>Salt Lake City</strong><br />Growing revenue and profits through engagement is the focus of the Allegiance Engage Summit 2008 on May 7-9 at the Chateaux Resort at Silver Lake in Deer Valley, Utah.<br /><br />The Allegiance Engage Summit 2008 provides vital information, training and insights into how companies can engage employees and customers, as well as why engagement is one of the most powerful emerging business concepts of the 21st century. This year&#39;s conference includes how-to sessions on building stronger customer loyalty and excitement, increasing employee retention and productivity, using feedback to gain valuable insights, linking engagement to key business outcomes and deploying the latest technologies for managing engagement.<br /><br />Engagement is a concept that impacts all industries, so the presentations and keynotes will address common challenges that experienced managers, senior-level executives, customer relationship and services managers, human resources professionals, researchers and marketing professionals across all industries can understand. <br /><br /><strong>Keynote Addresses:</strong><br /><br />&bull; Bob Caruso of JD Power and Associates will present "How Employee and Customer Satisfaction Impact Business Success." Caruso is the executive director of the Voice of the Customer Center for JD Powers.<br />&bull; Bob Thompson of CustomerThink will present, "Give Customers What They Really Want – A Genuine Relationship." Thompson is an internationally recognized expert in customer-centric business strategy. <br /><br /><strong>Comprehensive Program:</strong><br /><br />&bull; The Power of Analytics<br />&bull; Creating Customer Astonishment<br />&bull; Enhancing Customer Engagement Panel<br />&bull; Compliance, Ethics and Security Best Practices<br />&bull; Increasing Employee Passion Factors<br />&bull; The Economics of Engagement </p>

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