IT Service Management Gaining Traction in Gulf Region

Herndon, Va. — May 20
Axios Systems, a provider of IT service management (ITSM) solutions, continues to build on the momentum it has gained during the past year in the Gulf Region, signing deals with Al Rajhi Bank in KSA, a major Gulf Cooperation Council (GCC) retail group and Future Pipe Dubai in the UAE.

The deals further extend Axios’ presence in the region, where its current customer base includes among others, the Supreme Education Council in Qatar, Gulf News in the UAE, Central Bank Oman, The Sultan Center in Kuwait and numerous clients in the Kingdom of Saudi Arabia, including Saudi Hollandi Bank and Bank Albilad.

The recent new business wins have resulted from heightened interest in the ITSM software solution, assyst, as companies are becoming increasingly disillusioned and look to the out-of-the-box benefits that software such as Axios’ assyst can deliver. Immediate benefits companies can expect include fast deployment and a much more rapid return on investment (ROI). Additional strengths include the ability to run the software dynamically in multiple languages, including Arabic.

Success in the GCC region and demand from the wider marketplace led to Axios establishing an office in the United Arab Emirates in 2007. The company recently doubled its staff numbers in the Gulf to manage new and existing business.

Research firm International Data Corp (IDC) expects the six GCC countries will account for nearly 23 percent of the total IT spend in the Middle East and Africa (MEA) region, which is expected to cross $40 billion) this year. Of those, IDC expects the Kingdom of Saudi Arabia and the United Arab Emirates to be the biggest spenders. Saudi Arabia is projected to spend $3.76 billion (Dh13.81 billion) on IT, an 11.28 percent increase from 2007, and the UAE is expected to spend $2.99 billion (Dh11.01 billion) this year, representing an 11.1 percent increase.

Two of the recent deals were secured by Oger Systems, who became a partner of Axios in April 2008. Part of Saudi Oger Group, Oger Systems is one of the leading system integration companies in the Middle East, delivering technology-led business solutions to clients across numerous sectors in the region.

Markos Symeonides, vice president of the Middle East region for Axios, commented, “This is further evidence of the demand we are seeing in the Gulf region for a comprehensive service management solution that enables companies to easily bring about Continued Service Improvement through ITIL-based best practices. We expect to see a growing stream of customer wins as our customers in the region share their experiences with peer companies. The Gulf region is becoming an increasingly significant revenue stream for Axios.”

Symeonides added, “Companies across the region and across the world have raised their expectations around ITSM project quality, including the upgradability of technology and professionalism of service delivery. This provides a great opportunity for a high-end focused player like Axios.”

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