IT Service Management Gaining Traction in Gulf Region

Herndon, Va. — May 20
Axios Systems, a provider of IT service management (ITSM) solutions, continues to build on the momentum it has gained during the past year in the Gulf Region, signing deals with Al Rajhi Bank in KSA, a major Gulf Cooperation Council (GCC) retail group and Future Pipe Dubai in the UAE.

The deals further extend Axios’ presence in the region, where its current customer base includes among others, the Supreme Education Council in Qatar, Gulf News in the UAE, Central Bank Oman, The Sultan Center in Kuwait and numerous clients in the Kingdom of Saudi Arabia, including Saudi Hollandi Bank and Bank Albilad.

The recent new business wins have resulted from heightened interest in the ITSM software solution, assyst, as companies are becoming increasingly disillusioned and look to the out-of-the-box benefits that software such as Axios’ assyst can deliver. Immediate benefits companies can expect include fast deployment and a much more rapid return on investment (ROI). Additional strengths include the ability to run the software dynamically in multiple languages, including Arabic.

Success in the GCC region and demand from the wider marketplace led to Axios establishing an office in the United Arab Emirates in 2007. The company recently doubled its staff numbers in the Gulf to manage new and existing business.

Research firm International Data Corp (IDC) expects the six GCC countries will account for nearly 23 percent of the total IT spend in the Middle East and Africa (MEA)…



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