Hospitality Employees Participate in Record Amount
<strong>London — Oct. 4 </strong><br />A record number of hospitality employees are downloading training in an online initiative by industry membership body the Institute of Hospitality and learning provider Echelon Publishing. <br /><br />The global membership of the Institute of Hospitality represents professional managers in the hospitality, leisure, sports and tourism industries and promotes the “highest professional standards of management and education.”<br /><br />Areas in which the managers are employed include hotels, contract catering, restaurants, pubs and clubs, as well as leisure outlets, theme parks and sports venues.<br /><br />The Institute's Training Library offers more than 400 downloadable training modules for use by trainers, managers and supervisors. <br /><br />Each solution is proven to work under live training conditions in hospitality environments and comes with full instructions, exercises and a feedback checklist.<br /><br />The Training Library includes training modules on topics such as communication skills, customers with specific needs, impression management, customer service skills (all levels), project management and telephone skills.<br /><br />”Since we focused solely on selected training, modules uptake has increase by some 500 percent,” said Janine Mills, Institute of Hospitality head of information services. “Most members who have used the resource pick and mix from the material available to put together training programs for delivery by managers and supervisors to catering, bar, front of house and housekeeping staff.<br /><br />“Echelon hosts, manages and updates the library content for us, enabling us to focus on complementary online activities such as our digitized guides on food safety, health and safety and business management.”<br /><br />Echelon has a long history of working in the hotel and hospitality sector, and it has a developed understanding of leisure industry needs. Its consulting division has developed and managed customer service programs on behalf of Sheraton, Rank Leisure, Holiday Inn and Queens Moat House.<br /><br />Last month, the company completed recruitment, selection, induction and customer care training for customer-facing staff at the new St. Pancras station in time for its re-opening as London's high-speed rail terminal.