The offshore outsourcing we’ve seen in the IT industry since the beginning of this decade is a trend that’s at once encouraging and disconcerting. It’s heartening because it brings the benefits of free markets and economic globalization to places that previously have been marked by poverty and strife.
However, it’s also alarming because it causes qualified technology professionals in developed countries to lose their jobs due to purely bottom-line considerations, which can have ripple effects in the larger political and business spheres.
In a few ways, Hexaware Technologies, a global provider of IT and business process outsourcing (BPO) services, is emblematic of this trend.
The company, which was founded in 1990, trades on the Mumbai and London stock exchanges. It operates six development centers — four in India and one apiece in Germany and Mexico — along with offices in North America, Europe and the Pacific Rim of Asia.
Hexaware’s stated mission is “to build value for customers through innovative use of technology and talent.” To that end, the organization is focused on delivering business results from technology solutions, and it specializes in business intelligence, business analytics, enterprise applications, transportation, IT in human resources and modernization of legacy systems.
Hexaware has about 175 active clients, 60 of which are Fortune 500 or Global 500 companies. Talent has played a large role in accomplishing all this in less than two decades.
Today, Hexaware employs 7,000 workers globally, many of which are technology professionals based in…
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