Half of Americans Are Overwhelmed by E-Mail

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<strong>Philadelphia &mdash; Dec. 2 </strong><br />More than 40 percent of the American public admit to feelings of guilt at failing to keep on top of e-mails from friends and family, according to a survey conducted by MaCorr Research and released today by GMX, the free e-mail service for more than 11 million active users. <br /><br />From those surveyed, an alarming 55 percent admitted that they were overwhelmed with e-mails from personal contacts. The survey of more than 1,000 U.S. consumers also found that Americans are heavily reliant on free e-mail services, with the average individual using two separate personal accounts checking them several times a day.<br /><br />While e-mail-related stress is normally seen as a workplace problem, the GMX &ldquo;Personal E-mail Matters&rdquo; study found that an alarming number of Americans are suffering from negative emotions caused by a failure to cope with their personal e-mails. More than half (55 percent) expressed concern that they could not keep up to date with personal e-mails. The results of individuals not keeping up with e-mail include accounts closing, losing contact with friends, missing birthdays and forgetting to pay bills.<br /><br />Eva Heil, managing director at GMX, said, “Our research shows that the pressure to keep on top of personal e-mail is a major cause for concern for a great many Americans, who place a high importance on keeping in touch with friends and family. It is therefore all the more important for providers to make e-mail management as easy and effective as possible.” She criticizes that common Web clients do not offer similar mod cons to those of office e-mail programs, which could, if providers would invest more into the usability of their products.<br /><br />The research lends weight to the argument that e-mail-related angst is just as prevalent at home as in the workplace. Of the 60 percent surveyed who e-mail as part of their employment, more than half (53 percent) wished that they could keep as up to date with personal e-mail as well as they do with work e-mail.<br /><br />Furthermore, the public does not appear entirely satisfied with the free e-mail services they are using. Many consumers find components of their free e-mail service challenging from aspects such as remembering multiple passwords (42 percent) to checking multiple accounts (40 percent). The biggest technical challenge for users of free e-mail services appears to be SPAM, which causes regular stress for 58 percent of us. <br /><br />Heil added, “How we manage our personal e-mails is as important to consider as any work e-mail issue. It pays all around to review whether your current e-mail platform is working as effectively as you need it to.” <br />

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