Equilibrium: Best IT Careers for Work-Life Balance
“What work I have done I have done because it has been play,” said Mark Twain, quite a master of meaningful work. By the time of his death in 1910, Twain had written some of the canon’s best-known (and best-loved) novels. Despite a life marred by financial strife, Twain (aka Samuel Clemens) seems to have enjoyed his time on this rock.
He also lived in the time of typewriters. Twain did not own, nor conceive of, direct-push e-mail, virtual private networks (VPNs) and BlackBerries. He did not carry a laptop and did not drink lattes at a Starbucks with a high-speed hotspot.
But we do. Our technology, which has become a chief driver of the world’s economy, also drives us to distraction, blurring the line between work and home and making even the lowest worker on the totem pole an asset to be called on well into the evening.
The Perfect Balance
If you no longer can distinguish work from play and last saw your family on a special occasion — a holiday, a birthday, a (forgotten) anniversary — then take heart in knowing some IT jobs lend themselves to work-life balance better than others. It might be time for a change.
If you’re just getting into the game, it might be wise to think about this before you finalize your plans.
The following 16 IT jobs vary in their ability to provide work-life balance. It’s important to note, though, that where you work and how you work are just as important as what you do. True, some jobs offer a better chance at work-life balance than others. But the culture of your company is just as vital. Do you work someplace where midnight oil is considered a commodity? Or do you work in an office where enlightened managers know happy workers are also the most productive? Slave drivers went out with Simon LeGree, but some persist — and happily exist — in the cubicle farms of today’s corporations.
Training can be a good gig, all the more so if you’re an extrovert who likes teaching and learning. Even better, it rarely gets in the way of home life, unless you’re asked to hold court at nights or on weekends. But when it comes to work-life balance, training has a built-in perk: Unlike software projects or hardware deployments, training sessions start and end on a predetermined schedule. You know in advance when you’ll be working, and you can plan accordingly. The downside? Trainers often have to travel.
By definition, help-desk agents have a tough job. They deal with people exposed to badly behaved computers, which, in turn, makes people behave badly. Snarky calls and complaints are common. But help-desk agents who do nothing but support (and phone support above all) tend to work on well-defined shifts. Whether it’s 9 a.m. to 5 p.m. or 4 p.m. to midnight, they know when the work day starts and ends. And they rarely take work home.
As with the support techs who work for them, help-desk managers tend to work a sane schedule that is somewhat more flexible than support techs. Because they work as managers, they’re more likely to stay late or take work home. But good help-desk managers know how to make help desks run smoothly and get home on time.
Network Administrators, System Administrators and Engineers
These are not easy jobs, nor do they lend themselves to a sane work-life balance. Why? Because administrators and engineers are low enough on the totem pole to do the dirty work, but they are high enough to hold responsibility. Translation: Everyone expects you to stay late when something goes wrong. And something always goes wrong. Administrators and engineers are also the first line of defense against downtime — if a server balks at 4 p.m. or 4 a.m., it’s your job to soothe it. The vast bulk of beeper-based alerts send their pings to network administrators, system administrators and engineers.
Knowledge Management Specialists
Knowledge management is the far edge of IT, something with which few companies even bother, much less have a full-time specialist. But it’s a fun job that rarely calls for all-nighters or a mad rush to the data center to fix a wonky VPN. Of course, as with all silver clouds, there’s a gray lining: Don’t expect most of your colleagues to know what you do. In fact, some might even view the job with suspicion, as an odd field with no pragmatic value. (They’re wrong, of course, but seasoned knowledge managers will tell you they spend much of their time persuading people to listen.)
Field Service and Field Operations
Nothing plays havoc with your home life like travel. Field agents — whether they’re support techs, administrators, engineers or auditors — live on the road. That means they live with traffic, a stress inducer par excellence. The day often begins before 8 a.m. and ends after 9 p.m.
Consultants work hard, and because most of them work from their homes, their work and their home are one and the same. There are first-rate rewards: Good consultants are paid handsomely, and you answer to no one but yourself. But if you’re not careful, you can be your own taskmaster, too. It takes a special talent to craft a life away from work when you live and work in one place.
If they’re full-time employees, Web designers tend to work decent hours — until the launch date nears. As a Web sites creeps toward completion, expect longer hours for last-minute tweaks and late-breaking additions. The week before launch can be a killer — all-nighters are not uncommon. But as with every job in this list, where you work (and how you manage time) are important factors.
Perhaps we can blame this on Bill Gates, who, legend has it, made “all-nighters” synonymous with “innovation” in the early days of Microsoft. Ever since, programmers, just like their archenemy hackers, have worked long into the night, all the more as deadlines near. But many programmers do so more by temperament than need. In fact, some are renowned for the odd hours they keep and seem to enjoy. If you’re a night owl, this could be the choice for you.
As with knowledge managers, information architects work on the very edge of IT. But these experts, tasked with designing information itself, rarely face the late-night calls or all-night sessions of network administrators or programmers. The catch? Few companies employ full-time information architects. Most are consultants, which means they’re subject to the same work-life hurdles of anyone who’s self-employed.
Testers and Quality Assurance Specialists
Testers rarely burn the midnight oil until a deadline nears. But when it does, they can live in the office. Why? Because coders and designers never turn their work over to the quality assurance experts until the last moment, starting a mad rush of give-and-take between software testers on the one hand and software writers on the other.
When it comes to work-life balance, IT auditors, who vet controls for Sarbanes-Oxley, HIPAA or simply IT governance systems, share a lot with testers and quality assurance specialists. As deadlines (audits) loom, late nights can be common.
Ditto with project managers. Despite the precision of their craft, project managers often work late and come in early as deadlines approach. But they also tend to be expert time managers, the type who can balance work and life under all but extreme conditions.
Hackers, by long-established but annoying habit, do not give advance notice of their attacks. Intrusions are likely to spring up at 2 p.m. or 2 a.m., and when they do, it’s the security expert who gets the call. Life among the malware fighters is a bit like life for doctors: always on call and every so often in a mad rush to get the office.