EMC Proven Professional Certification Program

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As a leading company in the areas of information storage and management, EMC offers a training and certification program designed to let the company play to its strengths, targeting customers, authorized partners and employees. EMC has built a complex and comprehensive program that covers a total of six tracks: four targeting specific certifications, two dealing with accreditation for sales professionals and systems engineers (who are primarily employees of EMC’s channel partners, which resell EMC solutions to end users). EMC’s Proven Professional credentials ranked as the highest-paying certification in the information storage and management industry in CertMag’s most recent salary survey, placing second overall.

We don’t deal further with the accreditations in this StudyGuide. That said, it’s important to recognize that where the systems engineer accreditation is concerned, EMC does provide a stepping-stone for individuals interested in advancing their careers. The most logical step is to pursue certification in the Technology Architect track, which leverages materials from the accreditation program and provides a progression.

Figure 1 shows a matrix of credentials that depicts the four EMC Proven Professional Certification tracks. This StudyGuide concentrates on three levels of certification, Associate, Specialist and Expert, across four separate track topics: Storage Administrator, Technology Architect, Customer Engineer and Implementation Engineer. Once a participant has selected a track, there are up to five specialties in the Storage Administrator track, and three specialties in each of the other three tracks, to choose from.

The various tracks within the EMC certification program all map to specific job roles or competencies:

 

 

  • Storage Administrator: Aims at individuals whose on-the-job duties include storage or IT infrastructure administration. This track is designed for EMC customers as well as authorized partners, including outsourcers that have storage- and storage-management-related practices.
  • Technology Architect: Aims at individuals working as systems engineers or professional consultants whose duties include designing storage solutions and recommending best-fit storage systems to EMC’s end users.
  • Customer Engineer: Aims at individuals who work for EMC customer service partners whose field-service duties include responsibility for installing and repairing EMC hardware and systems.
  • Implementation Engineer: Aims at individuals who work in field or professional service positions and who implement and configure EMC solutions.

 

In addition to EMC’s Velocity2 Partners, which are required to maintain minimum numbers of EMC Proven Professional certified members on their staffs, employees in the EMC training, professional services, sales and support organizations also partake heavily of these offerings. Much of what EMC has learned is useful for partners and customers is driven by its own direct needs and experiences, and much of what the partners and customers have requested, certification-wise, has worked to EMC’s internal benefit, too. In general, EMC’s Velocity2 Partners are required to earn various levels of EMC Proven Professional certification and accreditation depending on their individual partner agreements. The Storage Administrator track was developed specifically for EMC end users and for partners that offer managed storage services

EMC Proven Professional Storage Administrator
Within the exams and certifications available to storage administrators, you’ll find five specialties. These are laid out in Figures 2 and 3. The figures list each specialty by name and itemize the exam necessary to earn Associate, Specialist or Expert level designation for each specialty.

In addition to specific Associate-level specialty exams, the foundational EMC Technology Foundations exam (#E20-040) was originally developed to permit EMC employees to cover all Foundations areas in a single exam. Thus, it can convey Associate status for all specialties.

The basic thrust of the Storage Administrator certifications is to provide individuals who work with EMC storage solutions with varying levels of credentials to attest to their knowledge, skills and abilities in this general area. These certifications assume that individuals will work in heterogeneous data-center environments, so there’s plenty of general, vendor-neutral coverage of storage terminology, concepts and technologies throughout, but especially in the Foundations exams. Of course, best practices and techniques for leveraging EMC solutions for information management, sharing and protection are stressed throughout the program as a primary emphasis.

EMC Proven Professional Technology Architect
Within the certifications available to Technology Architects, you’ll find three specialties. These are laid out in Figures 4 and 5. Associate-level requirements duplicate those in the same specialties for storage administrators.

The basic thrust of the Technology Architect certification is to provide individuals who work with EMC storage solutions with varying levels of credentials to attest to their knowledge, skills and abilities when it comes to analyzing needs and requirements, designing appropriate solutions, understanding EMC product architecture and capabilities, and maintaining EMC networked storage solutions. These certifications assume that individuals will be working in heterogeneous data-center environments, so there’s plenty of general, vendor-neutral coverage throughout, but especially in the Foundations exams. Best practices for needs assessment, planning and design of integrated storage solutions that incorporate EMC elements is a primary focus for this track, which aims at system engineers, technical consultants and information architects.

EMC Proven Professional Customer Engineer
The same three specialties that apply to the Technology Architect also apply to the Customer Engineer credentials in Business Continuity, CLARiiON Solutions and Networked Storage-NS. These are laid out in Figures 6 and 7. Refer to the Storage Administrator track for information about Foundations exams for Associate credentials that also apply here.

Customer Engineers focus primarily on installation, maintenance and troubleshooting of EMC networked storage hardware. That’s why this track is much more focused on EMC platforms than others, with specific emphasis on Symmetrix, CLARiiON and Celerra platforms for the various operating systems and environments with which they interoperate. Thus, best practices and skills focus on installing, maintaining and troubleshooting of specific EMC platforms, and aim at field service professionals responsible for EMC hardware.

EMC Proven Professional Implementation Engineer
This track covers the same specialties as the Technology Architect and Customer Engineer tracks, and is laid out in Figures 8 and 9.

Implementation Engineers are highly skilled professionals charged with implementing, configuring and troubleshooting EMC networked storage solutions. As you advance in the levels for this track, specialty knowledge applies to multiple storage platforms, operating systems

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