Ed Trolley Joins ACS
<p><strong>Dallas — July 11 </strong><br />Affiliated Computer Services Inc. (ACS) today announced the appointment of Ed Trolley as vice president of learning outsourcing services. </p><p>He will guide the company’s continued growth in the learning business process outsourcing (BPO) marketplace and manage the delivery of end-to-end, world-class outsourced talent development solutions.<br /><br />Trolley will be responsible for shaping the strategic direction of ACS’ learning services group and will enhance ACS’ position in the growing training outsourcing market. </p><p>He also will streamline procedures to implement new learning business process outsourcing (LBPO) clients, as well as oversee ACS’ day-to-day operations associated with delivering LBPO services on multiscope human resources outsourcing engagements.<br /><br />“We are excited to have a professional of Ed’s caliber join ACS’ team of learning professionals,” said Richard Klingshirn, ACS executive managing director of learning services. “Ed brings a seasoned, strategic perspective to our organization and will further enhance our abilities to build and deliver world-class learning process outsourcing services to our clients.”<br /><br />Trolley is a distinguished industry veteran, holding many successful roles as an executive, operations manager, visionary, and innovator with both services buyers and supply-side companies such as DuPont, the Forum Corp. and Mellon. </p><p>The father of the concept of Training Process Outsourcing, Trolley is a widely recognized industry expert and co-author of the book, “Running Training Like A Business: Delivering Unmistakable Value.” </p><p>He is also a contributing author to two ASTD published books, “Building Learning Capability Through Outsourcing” and “Lies About Learning.”<br /><br />Trolley also is a highly requested presenter at industry conferences such as ASTD, TechLearn, The World Outsourcing Summit and HRO World. </p><p>He was most recently recognized as one of the industry’s 20 most influential people in training in 2007 by TrainingIndustry.com, and his concepts and ideas continue to be cited in hundreds of business publications around the globe. <br /><br />“ACS is a new powerhouse in the learning BPO marketplace,” Trolley said. “I am thrilled to be a part of this innovative organization, and I look forward to sharing my experiences and successes to help new and existing ACS clients transform their training capability to deliver exceptional value, at an acceptable cost to their constituents."</p>
