Ed Trolley Joins ACS

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<p><strong>Dallas &mdash; July 11&nbsp;</strong><br />Affiliated Computer Services Inc. (ACS) today announced the appointment of Ed Trolley as vice president of learning outsourcing services.&nbsp;&nbsp; </p><p>He will guide the company&rsquo;s continued growth in the learning business process outsourcing (BPO) marketplace and manage the delivery of end-to-end, world-class outsourced talent development solutions.<br /><br />Trolley will be responsible for shaping the strategic direction of ACS&rsquo; learning services group and will enhance ACS&rsquo; position in the growing training outsourcing market.&nbsp;&nbsp; </p><p>He also will streamline procedures to implement new learning business process outsourcing (LBPO) clients, as well as oversee ACS&rsquo; day-to-day operations associated with delivering LBPO services on multiscope human resources outsourcing engagements.<br /><br />&ldquo;We are excited to have a professional of Ed&rsquo;s caliber join ACS&rsquo; team of learning professionals,&rdquo; said Richard Klingshirn, ACS executive managing director of learning services. &ldquo;Ed brings a seasoned, strategic perspective to our organization and will further enhance our abilities to build and deliver world-class learning process outsourcing services to our clients.&rdquo;<br /><br />Trolley is a distinguished industry veteran, holding many successful roles as an executive, operations manager, visionary, and innovator with both services buyers and supply-side companies such as DuPont, the Forum Corp. and Mellon. </p><p>The father of the concept of Training Process Outsourcing, Trolley is a widely recognized industry expert and co-author of the book, &ldquo;Running Training Like A Business: Delivering Unmistakable Value.&rdquo; </p><p>He is also a contributing author to two ASTD published books, &ldquo;Building Learning Capability Through Outsourcing&rdquo; and &ldquo;Lies About Learning.&rdquo;<br /><br />Trolley also is a highly requested presenter at industry conferences such as ASTD, TechLearn, The World Outsourcing Summit and HRO World.&nbsp; </p><p>He was most recently recognized as one of the industry&rsquo;s 20 most influential people in training in 2007 by TrainingIndustry.com, and his concepts and ideas continue to be cited in hundreds of business publications around the globe. <br /><br />&ldquo;ACS is a new powerhouse in the learning BPO marketplace,&rdquo; Trolley said. &ldquo;I am thrilled to be a part of this innovative organization, and I look forward to sharing my experiences and successes to help new and existing ACS clients transform their training capability to deliver exceptional value, at an acceptable cost to their constituents.&quot;</p>

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