Convergys to Provide Starbucks with HR Services

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<p><strong>Seattle &mdash; July 12</strong><br />Convergys Corp., a global provider of customer care, human resources and billing services, has announced a multiyear contract with Starbucks Coffee Co. to provide global human resources business-process services, beginning with Starbucks North American operations.&nbsp; </p><p>Starbucks is the world&rsquo;s leading retailer, roaster and brand of specialty coffee, with more than 13,500 stores in 40 countries employing more than 145,000 partners (employees). <br /><br />Under terms of the contract, Convergys will provide human resource administration and payroll services for Starbucks partners in the United States and Canada, along with benefits services for Starbucks partners in Canada.&nbsp; </p><p>The goal is to help Starbucks build a single global platform for HR services to support Starbucks&rsquo; rapid global expansion. <br /><br />&ldquo;Our partners (employees) are the heart of our business and the key to our continued success &mdash; we needed to find an HR service provider that both shared our vision and values and had a commitment to customer service that was as strong as our own,&quot; said Dave Pace, Starbucks executive vice president of partner resources. &quot;In Convergys, we found both of those qualities, as well as a provider who can provide flexible, reliable and scalable services to help us as we continue to grow.&rdquo;</p><p>Karen Bowman, Convergys&#39; Employee Care business&nbsp; president, agreed. </p><p>&ldquo;Starbucks is noted the world over for delivering a world-class experience to its customers,&rdquo; she said. &ldquo;To be selected by one of <em>Fortune</em>&rsquo;s Most Admired Companies and one of the country&rsquo;s Best Companies to Work For validates our service delivery model and our ability to provide a superior HR experience for Starbucks partners around the globe. We are delighted to play a role in Starbucks continued success.&quot;<br /><br />Convergys expects this contract will positively affect revenue and earnings beginning in 2009.</p>

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