Convergys Corp. Wins Two Awards at Conference

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<strong>Cincinnati &mdash; Oct. 4</strong><br />Convergys Corp., a global provider of customer care, human resources and billing services, has won two Bronze Brandon Hall Excellence in Learning Awards.  <br /><br />This is the fourth consecutive year Brandon Hall has recognized Convergys as one of the leaders in learning strategy and outsourcing.<br /><br />Convergys received the first award in the Best Learning Team category for the development of its global curriculum.  <br /><br />Convergys&rsquo; global curriculum is a single global course for identical content areas that is applicable across all countries of operation.  <br /><br />The curriculum serves as a platform for all current and future training needs for more than 60,000 call center agents, reducing the time and costs associated with the traditional practice of rebuilding complete course materials for new projects.<br /><br />Convergys and one of its learning clients received the second award in the Best Blended Learning Program category.  <br /><br />The award-winning Convergys program improves an account managers&rsquo; knowledge of the technologies that match actual customer needs.  Account managers who went through the training reported a 50 percent increase in knowledge of the technologies, which led to a 20 percent increase in sales.  <br /><br />&ldquo;We are thrilled that Convergys has been recognized by Brandon Hall as one of the leaders in learning strategy and outsourcing for the fourth consecutive year,&rdquo; said Marianne Langlois, vice president of learning solutions. &ldquo;By developing innovative learning solutions, Convergys is ensuring that our clients utilize learning initiatives that drive business value. With our learning solutions, our clients gain measurable performance improvements and better return on learning investments at significantly lower costs.&rdquo;

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