The Computing Technology Industry Association (CompTIA) is developing a new, vendor-neutral certification program. CompTIA is working with industry leaders such as Canon U.S.A., Konica Minolta, Lexmark International, Pitney Bowes, Sharp Electronics, Specialized Solutions and Xerox in developing the certification. It hopes to have the exam available to the public by the end of the year.
The certification will be geared toward entry- to midlevel technicians with six months to a year of experience in the installation, connectivity, maintenance, repair and support of devices in the printing and document imaging industry.
It will validate technical skills related to printers (including inkjet, laser, dot matrix, thermal and solid ink), multifunctional printers, scanners, faxes, copiers, networking, connectivity and color theory.
The impetus behind this certification came from discussion forums sponsored by CompTIA, in which printing and digital imaging companies expressed an industry need for such an exam.
Richard Rysiewicz, CompTIA vice president of services, said that in discussions on this certification between the association and industry, which began several years ago, the concerned parties identified a merging of sorts between the copying, printing and document imaging industry and its technical support base.
“There were two different skill sets out there: one on the network and printing side and the other one on the electromechanical side,” Rysiewicz said. “Those two were merging together with multifunctional devices and things of that nature. So, we took a device agnostic approach to it and said, ‘Realistically, you can’t look at this…
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