Jersey City, N.J. — March 25
On the information superhighway, aces whiz past the novices. New users without technical expertise know that there are great destinations on the Internet, but they are afraid to visit them, lest new tools and applications send them bewildering error messages. Worse, new software might force them to look under the “hoods” of their computers. Comodo Security Solutions' new LivePCSupport service aims to put computer users in touch with experts, who can remotely fix problems over the Internet.
“You don't have to know how to fix your brakes or repair the transmission to enjoy your vehicle,” said Melih Abdulhayoglu, CEO and chief security architect of Comodo. “With LivePCSupport, you don't have to know how to clean your registry, or what to do if you think you have malware. Just click the icon on your computer desktop, and Comodo will take care of it for you.”
With Comodo LivePCSupport, an online computer repair service, Internet users connect with instant messages to technical support experts. The LivePCSupport subscriber describes the problem or question. The Comodo troubleshooter connects to the subscriber's computer via the Internet. In many cases, the support technician can delete a file or change a setting to fix the problem.
“Our subscribers use the computer at all hours,” Abdulhayoglu said. “So, LivePCSupport is available 24 hours a day, 365 days a year. To get started, all the user has to do is click the desktop icon…so simple.”
This live computer support service includes virus diagnosis and removal, PC tune-up, Internet login protection, e-mail account setup, software installation, printer setup, printer troubleshooting, green PC and computer troubleshooting.
Comodo says LivePCSupport differs from other support programs in that it is chat — rather than telephone — based.