Comodo Case Study of Merchant-Accounts.ca Demonstrates Market Demand For PCI Compliance Solutions

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<strong>Jersey City, N.J. &mdash; March 5</strong><br />Comodo, a certification authority and leading provider of Identity and Trust Assurance Management solutions, announced a new case study recently published on Merchant-Accounts.ca, an innovative Canadian merchant account service provider. The case study outlines the Merchant-Account.ca reseller experience with providing its customers Comodo PCI-compliant scanning and the impacts to its business. <br /><br />Key benefits outlined by Merchant-Accounts.ca in this case study are higher customer satisfaction, ease of PCI scanning compliancy for customers and better technical support in PCI scanning related customer issues. Merchant-Accounts.ca delivers merchant accounts and credit card processing solutions for small and mid-sized Canadian businesses. Merchant-Accounts&#39; added Comodo PCI scanning in 2007 in combination with Comodo&#39;s advanced suite of security and anti-hacker solutions. With these services, Merchant-Accounts.ca customers have been able to achieve improved website security, prevent attacks from hackers, and maintain PCI compliance.<br /><br /><strong>Case-Study Highlights</strong><br /><ul><li><strong>The problem:</strong> PCI compliance is a technically complex, new security standard for online retailers. As a leading service provider to online retailers, Merchant-Accounts.ca needed to deliver an easy to understand PCI compliancy solution for its customers that included mission critical PCI scanning. The solution needed to be viable in terms of cost and technical support for small to mid-sized Canadian businesses that may not have a large budget or a dedicated technical staff. As important, Merchant-Accounts wanted to reduce the risk that customers would migrate to other service providers looking for a PCI compliant scanning provider. </li><li><strong>The solution: </strong>Before partnering with Comodo, Merchant-Accounts.ca opted for giving their clients the Approved Scanning Vendor list provided by Visa and MasterCard. However, this proved to be an inadequate approach since customers were tasked with spending a great deal of time sorting through diverse price and service offers. The result was that Merchant-Accounts.ca customers were left unsupported with a slew of options to research. Worse still, in situations when a merchant ran into a problem, customers would "get stuck" in a back-and-forth situation between the PCI security vendor and the payment gateway.</li></ul>Comodo and its HackerGuardian PCI Scanning Compliancy solution were selected because Comodo:<ul><li>Was an Approved Scanning Vendor (ASV).</li><li>Had a simple to understand and deployable solution.</li><li>Had cost-effective solutions that are well within the budget of the typical small business.</li><li>Offered a comprehensive suite of security tools which provide effective security, scanning and PCI compliance solutions through an easy-to-use, intuitive interface.</li><li>Delivered excellent customer service.</li><li>Business results: The partnership with COMODO has improved productivity for Merchant-Accounts.ca as follows:</li><ul><li>Reduced customer-care costs.</li></ul><ul><li>Improved customer satisfaction.</li></ul><ul><li>Increased revenue per transaction.</li></ul></ul><br />"PCI compliance has been a struggle for many e-tailers, particularly smaller ones, because it is a complex security standard that must be adhered to by all merchants that transmit or store sensitive cardholder data," commented David Goodale, CEO of Merchant-Accounts.ca. "In working with Comodo, we have found that our customers are better serviced with solutions that meet the needs of small and mid-sized Canadian businesses. We have seen increased customer satisfaction in regards to PCI issues since Comodo delivers the best of all worlds: cost-effective solutions that are easy to use within an infrastructure that allows us to provide world-class service to our customers." <br /><br />The Comodo HackerGuardian Service Bundle includes PCI compliancy that delivers the required scanning to meet the stringent standards on how e-merchants store customer data, as well as vulnerability management to ensure that servers are free from hackers. <br />

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