Cisco Updates CCVP Curriculum

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Cisco Systems has introduced revisions to its Certified Voice Professional (CCVP) certification curriculum. The CCVP course and exam updates allow network professionals to certify a voice technologies skill set.


These updates are specific to the Implementing Voice Gateways and Gatekeepers (GWGK) and the Cisco IP Telephony (CIPT) courses and exams. The new GWGK curriculum features expanded labs and updates on the IP-to-IP gateways and RSVP lessons. The CIPT curriculum now allows IT professionals to certify their ability to install, configure and support Cisco Unified CallManager 5.0 in a Cisco Unified Communications deployment.


Ray Garra, senior manager of learning and development, manages the advanced technology certification programs and said there are several reasons why Cisco decided to revise CCVP.


“It’s in keeping with how VoIP in general is now much more than just VoIP — it’s more of a unified communication solution for our customers, either enterprises or service providers,” Garra said. “That drives change at the infrastructure level and also in the way that someone designs or plans out a unified communication solution, depending on their needs. For us to have current, relevant certifications and also training in this area is key.”


He also said a good percentage of the CCVP curriculum is vendor-neutral, which reflects a desire on Cisco’s part to contribute to the momentum of the voice technology sector in general, not just solidify Cisco’s place within it.


“What we’re trying to do is build more of a stronger appreciation or knowledge base of the fundamentals of the technology, and this is generic to the industry in general,” Garra said. “So, this course or component in the overall certification track is not specific to just Cisco’s hardware but to the technology itself.”


CCVP curriculum focuses on Cisco Systems CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications and utilities on Cisco routers and Cisco Catalyst switches. No changes have been made to the QoS and Cisco Voice Over IP (CVOICE) courses and exams. Along with passing the CVoice 642-432, IPTT 642-425, QOS 642-642 and GW/GK 642-453 exam requirements, however, certification candidates also must pass either the Call Manager 4.1 (CIPT1 and 2) 642-444 or the Call Manager 5.0 (CIPT 1 and 2) 642-445.

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