Cisco Adds Voice Credential to Professional-Level

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The Cisco Certified Voice Professional (CCVP), the newest addition to Cisco’s professional-level certifications, has been developed in response to increased demand for network professionals who can install, configure, operate and support complex Internet Protocol (IP) telephony systems, company officials announced.


“It’s not every day that we introduce a new certification at the professional level of our program,” said Don Field, Cisco certification director. “Voice is a very important and large advanced technology area for Cisco. We’ve thought about the possibility of issuing a certification such as this for quite some time. It’s in the last few months, after we made the decision that we would issue such a certification, that we began building the various elements.”


Annual revenue in the VoIP industry is projected to grow 305 percent to $5 billion between 2003 and 2007, according to a recent report conducted by Infonetics Research. “The timing is pretty ripe right now to catch the wave on this,” said Dave Bailey, product manager at Cisco. “The market for Voice over IP and IP telephony has been evolving over the past four or five years or so. We know that the traditional phone market has been around for about 100 years. However, Gartner Group and Synergy are telling us that by 2007, the traditional phone companies are going to ramp down their support and no longer develop their traditional systems, because everything’s going to Voice over IP. So the market’s going to be huge.”


“The converged networks of data, voice, video have proven to be real productivity boons for those organizations that have chosen to seek them,” Field said. “As we’ve continued to grow our portfolio of product and solution offerings in voice, naturally, we’ve seen that our customers, our partners and even some of our own folks have recognized the need to validate skills to plan, implement, design, operate, configure, install, deploy, troubleshoot and maintain the products and services we’re able to offer.”


Cisco already has certification for voice at the expert level, in addition to various specialist credentials. With the addition of the CCVP, Cisco will provide IT professionals specializing in voice with a complete, top-to-bottom certification track in that area of expertise, Field said.


In addition to holding a valid Cisco Certified Network Associate (CCNA), the CCVP will require completion of five exams: #642-642 QOS-Quality of Service, #642-432 CVOICE-Cisco Voice Over IP, #642-425 IPTT-IP Telephony Troubleshooting, #642-444 CIPT-Cisco IP Telephony and #642-452 GW/GK-Gateway/Gatekeeper. Of the five of these, the last exam is the only new one. All the tests are available at Thomson Prometric and Person VUE testing centers worldwide.


“Most of the exams that are required for the CCVP are exams that have already been available,” Field said. “The reason that most of them have been available is that we’ve been offering several specialist certifications that have portions of the various requirements that we’ve brought together for the CCVP certification.”


For more information, see

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