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    Study Projects Momentum Toward Contact Center Automation

    You call a company (perhaps your credit card company or the power, cable or gas company) and encounter an automated system instead of a live operator. The last time you tried to cooperate with this system, you were sucked into an impenetrable labyrinth of

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    Back To School: Funding An Ongoing Education

    In IT, skill sets can become outdated in a matter of months. To stay current, IT education must be an ongoin

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    SAP Revamps Certification Program

    Collaborative business software company SAP has revamped its certification program.

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