Are IT Trainers Becoming Extinct?

Are IT trainers being replaced by the evolution of their subject matter? Chris Gosk, the vice president of delivery solutions at Global Knowledge, doesn’t think so. As learning technology becomes more sophisticated and proliferates, the trainer becomes more indispensable, he said.

“Our instructors bring perspective to the classroom, and that perspective is around learning styles and learning goals,” Gosk said. “One of the things a real, live person can do that no machine or recording could ever do is assess the learning styles and goals of the individuals in [a class.]”

But the advancement of classroom technology has impacted the role of the trainer or educator, according to John Pherson, course director at Global Knowledge.

“[Today,] the essence of the instructor’s role is not stand[ing] in front of the classroom and present[ing] material to students,” he said. “It really relates to the fact that you have content you need to communicate to students, and you need to communicate it in a way that’s structured in sequence so they gain understanding of that material.”

With respect to the technology, the trainer’s job is to assess a student’s learning style and then match that student with the right learning tools.

“Just making a lot of tools available to a student isn’t enough in this new environment,” Gosk said. “It’s having good instructors who can interpret how and why those students are using [the] tools — whether they be assessments, remote labs or self-paced e-learning — and then helping to…


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