Apple Introduces Certification for Help Desk Pros

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Apple has released a new certification for help-desk professionals, the Apple Certified Help Desk Specialist (ACHDS). The new credential covers the skills of a Mac OS X specialist working the help desk or assisting Mac OS X users with technical issues.




The ACHDS certification is not targeted for higher-end systems engineers and administrators. Rather, it is designed for help-desk specialists, technical coordinators, service technicians and other pros who support Max OS X end-users.




ACHDS certification measures candidates’ knowledge of Mac OS X functionality and their ability to configure key services, troubleshoot and help users with the operating system. A single exam is required to earn the ACHDS: #9L0-300, Mac OS X Help Desk Essentials v10.3 Exam. This exam costs $150 and is available through Prometric test centers, although you must first apply for an Apple Tech ID number (see instructions at




The exam covers knowledge of Mac OS X v10.3’s core functionalities and the basics of managing client systems running the operating system. The areas covered on the exam include: installation; users and permissions; file systems; application environments; command-line interface; network configuration and troubleshooting; accessing network services; file and Internet sharing; peripherals; printing; startup sequence; and troubleshooting.




Apple offers two other certifications for IT professionals: the Apple Certified Technical Coordinator (ACTC) and the Apple Certified System Administrator (ACSA). The ACTC credential is meant for technical coordinators and entry-level sysadmins providing technical support to Mac OS X users and maintaining the Mac OS X Server platform. The ACSA credential is targeted for systems administrators and systems engineers who manage medium to large networks for systems using Mac OS X Server.




For more information on the new ACHDS certification, visit For more information on Apple certification, see


Emily Hollis is associate editor for Certification Magazine. She can be reached at 

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