Allen Communication Learning Services Completes
<p><strong>Salt Lake City — June 1 </strong><br />Allen Communication Learning Services has completed two large projects for major global financial institutions. </p><p>Although both projects were for financial companies, each addressed a different area of human performance: new-hire orientation and compliance. <br /><br />In the employee-orientation project, Allen’s client faced training up to 6,000 tellers a year. </p><p>Lowering turnaround became a serious investment. After a thorough needs assessment, Allen recommended focusing the content on the customer experience and the teller role in providing service excellence. </p><p>Allen coupled this approach with its latest proprietary internal authoring technologies (XML and Flash) to reduce maintenance costs, improve the courseware’s performance, increase its shelf life and provide for training customization for merger and new markets, including the flexibility to deliver in additional languages.<br /><br />The second project invloved compliance, and it helped the other client during a process of major organizational change. </p><p>Key issues of the project revolved around keeping employees informed and trained on the latest changes to business processes and functions. </p><p>Having partnered with the client for many years, Allen was able to build on the original assessment and attendant courseware. </p><p>As a result, Allen’s media-rich courseware solution maintained consistency by incorporating a similar theme as the earlier courseware, including a variety of custom Flash activities and Flash templates. </p><p>The courses help the client achieve its main objectives: Help employees understand and buy in to the company’s latest changes and initiatives; explain at a high level core processes of the company’s operations; and help employees understand and apply rules, regulations and specifications of business practices to real-life situations. <br /><br />“We’re pleased to have helped our clients in these projects,” said Ron Zamir, Allen Communication Learning Services CEO. “Even though both companies were financial, they faced two very different challenges typical of large, global financial institutions. </p><p>"Unlike our production driven peers in the industry, Allen has remained true to its instructional design focus. The success of each of our projects can be tied directly to a thorough needs assessment that not only drives the project’s success but also helps control budget and scope to suit our clients’ needs.”</p>
