Allegiance Engage Platform First to Tie Employee and Customer Engagement to Profits

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<strong>Salt Lake City &mdash; Sept. 20 </strong><br />Allegiance, Inc. has launched the Engage Platform, the first enterprise feedback management (EFM) system that links employee and customer loyalty and engagement to profits. <br /><br />The new Engage platform will help companies gather, analyze and respond in real time to customer and employee complaints, comments and suggestions and use leading indicators and predictive technology to tie soft data to hard business outcomes.<br /><br />The Allegiance Engage Platform is a powerful technology delivered through a hosted software-as-a-service (SaaS) offering. <br /><br />The Engage Platform provides companies the means to create a two-way dialogue with customers and employees and measure their emotional connection to the company. <br /><br />It also makes the connection between qualitative analysis and quantitative data, such as the perceived quality of a department&rsquo;s customer service and that department&rsquo;s profitability. <br />Going beyond surveys, Engage is the only EFM system that correlates customer and employee loyalty and engagement to help predict future outcomes.<br /><br />&ldquo;With the high cost of acquiring new customers and retaining employees, companies need to effectively measure and manage customer and employee loyalty and engagement,&rdquo; said Adam Edmunds, Allegiance CEO. &ldquo;Our new Engage solution not only helps companies open feedback channels from all possible sources, it gives them the ability to continually track their level of customer and employee engagement. We then provide them with comprehensive analytic tools, reporting and consulting services to drive positive results from their data. Research shows that companies with engaged employees and customers enjoy higher revenues and faster growth.”

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