AIIM Announces 2008 ECM Best Practices Winners

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<strong>Boston and Silver Spring, Md. &mdash; March 5</strong><br />AIIM, the international authority on enterprise content management (ECM) is pleased to announce the winners of the 2008 Carl E. Nelson Best Practices Awards. Awards were presented at the annual awards ceremony coinciding with the AIIM International Exposition & Conference taking place in Boston.<br /><br />The Carl E. Nelson Best Practices Award was established to recognize excellence in the ECM field. The term "best practice" denotes a standard of excellence that has been achieved with an organization and refers to a process that can be quantified, adapted and repeated.<br /><br />This year&#39;s Carl E. Nelson Best Practice Award winners by category are: <br /><br /><strong>Small Company Category <br />End User: Office of City Attorney, Torrance, Calif.<br />Vendor: eCopy</strong><br /><br />The City Attorney&#39;s Office in Torrance, California is responsible for handling all the city&#39;s legal affairs, but due to disorganized files and inefficient, paper-based transactions, operations had slowed dramatically. The office had no effective way to retrieve documents, meaning legal work often had to be redone or outsourced. In fact, the municipality was outsourcing more than 75 percent of its legal work, at a cost of up to $350 per hour, simply because it couldn&#39;t manage the records and workflows associated with its duties. <br /><br />Today, the City Attorney&#39;s Office operates efficiently with a nearly paperless workflow. It has cut its dependence on outside counsel and handles 95 percent of cases in house, resulting in significant time and cost savings for the city. The combination of eCopy, Interwoven and RainMaker Summit in the City Attorney&#39;s Office allowed them to reduce the number of administrative staff from nine to five, representing $240,000 in annual savings. <br /><strong><br />Medium Company Category <br />End User: Horry County Government<br />Vendor: Hyland Software</strong><br /><br />With an ECM that is integrated with a comprehensive geographic information system (GIS), Horry County (SC) has taken advantage of the workflow efficiencies of paperless business processes, realized vastly improved response time to constituents&#39; public requests and avoided capital expenditures that typically accompany exponential growth. Horry County selected OnBase as its ECM solution and rolled out the initial implementation of OnBase to the Storm Water and Public Works departments in order to be able to track easements for water and sewer. They integrated OnBase to the GIS and Azteca Cityworks enterprise work order management System.<br /><br />Because they were able to attach documents to maps of water infrastructure piping, workers with permissions to log into the system can simply access the map with any Internet connection and click on the desired map to obtain all documents associated with that item. Incorporating OnBase into their GIS environment has allowed policymakers in Horry County to not only keep up with the needs of a rapidly growing county, but to continue to attain excellence as a flagship community, realizing the benefits of an effective digital government. <br /><br /><strong>Large Company Category <br />End User: Allegheny County Controller&#39;s Office<br />Vendor: AnyDoc Software and IMR </strong><br /><br />Allegheny County is the second-largest county in the state of Pennsylvania, with annual expenditures of approximately $1 billion. As part of an overall attempt to create efficiencies through automation, the county needed to process both the election poll worker and constable payment forms within the mandated time and on a small budget. The installation of AnyDoc Software&#39;s OCR for AnyDoc is significant because of the dramatic improvement in efficiency that was realized during the critical election time period. Poll worker and constable payment documents were processed in less than one-third of the time and with nearly 85 percent fewer employees required than prior to automation, easily meeting the required 72-hour turnaround requirement and saving labor costs. <br /><br />After the implementation, more than 300 hours of data entry was eliminated, a time-savings of 75 percent. The number of employees required to process the forms dropped from 30 to five, a reduction of nearly 85 percent. This savings translated to mean 30 employees could continue to perform their critical job duties without interruption. <br /><br />AIIM&#39;s Carl E. Nelson Best Practice Award is presented on an annual basis. The 2009 Carl E. Nelson Best Practice Award submission will be announced in December 2008.<br />

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